CSM /Territory Sales Manager
Snap-on Tools
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Most recently I have taken a $680k a year paid sales franchise and grew it to $1.2m in less than a years time
- Had top leadership in vehicle diagnostic sales for multiple years
- Service customers on designated route and maintain a level 5 in customer satisfaction.
- Provide service on products sold by the company.
- Manage store operation to meet sales, margin, and profit targets.
- Maintain accountability for sales, collections, and P&L. Maintain accountability for corporate assets in the form of cash, inventory, van and accounts receivable.
- Operate store in compliance with the Snap-on program. Maintain company store and franchisee trucks in pristine condition, as it serves as a showcase for Snap-on
- Assisting with franchisee training by allowing ride-along, and by communicating how the program works.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.