NICK LEHMAN

- Manage a team that onboards over 1000 new suppliers annually.

- Assigned ownership over a workstream for a cross-functional tactical support team with a goal of addressing root cause issues related to on time payment, and was the first to stabilize their assigned problem set.

- Redesigned the process for verification of banking information, improving fraud protection and saving over 200 hours in the first quarter following implementation.

- Created a first of its kind Supplier Support function, setting an aggressive 24 hour first response SLA and meeting that KPI at 100%.

- Scoped and launched 3 new software platforms, acting as a program manager and performing UAT.

• Oversaw the scaling of the operations department, increasing headcount from 12 to 62 employees, resulting in revenue growth of over 600% during that timespan.
• Managed 65% of company revenue, including seven of the top ten revenue accounts under my reporting structure.
• Led cross-functional program analysis on operational costs, driving 12% net revenue growth within the initial two quarters.
• Developed and implemented a customer account scoring system using reporting and business intelligence tools, enabling visibility into labor expenditure.
• Leveraged proficiency in data analysis tools to design and deploy a comprehensive customer scorecard, enabling real-time tracking of key performance indicators across business units.
• Decision maker for all standard labor agreements for clients, ensuring success on contractual obligations.
• Performed customer business reviews with a focus on operational excellence and commercial expansion.

• Managed a logistics team consisting of ten direct reports, and a Zendesk support team of eight direct reports.
• Implemented an after hours emergency paging program to ensure contractual success, with 100% compliance of paged ticket resolution achieved within SLA.
• Managed and audited SOPs to guarantee consistency and quality, overseeing 85+ documents.
• Led user acceptance testing for over 50 new feature releases, ensuring smooth implementation and functionality.

• Primary point of contact for the two largest revenue driving accounts in the company, managing the flow of goods at 14 different operational sites across the country.
• Trained providers on the in-house WMS system, and acted as support for all operational, technical, and integration needs.
• Assessed product roadmap tradeoffs to prioritize development initiatives, leading to the successful implementation of 27 new product features through thorough User Acceptance Testing (UAT).

• Evaluated business needs of prospective customers, and secured pricing agreements to execute contractual labor agreements.
• Documented key performance indicators to align all parties on the standards for successful operational execution.

• Oversaw and facilitated the end-to-end management of accounts, including coordinating drayage, lumping, cycle counts, quality assurance, and outbound fulfillment processes.
• Maintained 99.9% inventory accuracy for largest client over three years through data analysis and inventory management techniques.
• Managed a portfolio of $25 million per year in company revenue, the largest total in the company.