Nick Liles
Head Of Sales Support
San Diego County ,CA
Summary
Determined Sales Support Manager versed in providing sales teams with knowledge and resources needed to reach objectives. Offering 9 years of sales expertise coupled with dedication to exceeding company-defined sales goals.
Overview
8
8
years of professional experience
Work History
Head of Sales Support
Krannich Solar
Oceanside, CA
08.2020 - Current
- Supervised sales team of 15 people, stepping in to support employees and deliver smooth sales processes for clients.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Regional Account Manager
Airgas
Napa, CA
04.2019 - 07.2020
- Reviewed orders and client requests to streamline delivery services and resolve material shortages.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Maintained responsibility of sales, contracts, negotiations and reporting for account worth over $2,000,000 monthly.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Regional Account Manager
XIO, Inc
Marin, CA
09.2017 - 04.2019
- Generated leads through networking, cold calls and industry connections.
- Delivered sales presentations, pitches and estimates to grow customer base.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
Lead Solar Consultant
Sungevity
Oakland, CA
04.2014 - 03.2017
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Mentored new sales team to surpass goals in alignment with brand standards.
- Met and exceeded revenue goals by 20% through generating new leads and identifying new clients.
- Trained, coached and mentored new sales associates for maximum performance.
Skills
- Sales Statistics Analysis
- Contact Management Systems
- Solution Selling
- Profitability Assessments
- Operational Efficiency
- Customer Retention
- Sales Presentation
- Customer Complaint Resolution
- Business Development and Planning
- Consultative Selling Techniques
- Customer Service Process Improvement
- Motivational Leadership
Accomplishments
- Earned the “Branch MVP” Award in April 2022 for overall excellence and team collaboration.
- Collaborated with team of 2 in the development of first ever company CRM.
- Identified the need for and created the role Head of Sales Support after 1 years with the company.
Timeline
Head of Sales Support
Krannich Solar
08.2020 - Current
Regional Account Manager
Airgas
04.2019 - 07.2020
Regional Account Manager
XIO, Inc
09.2017 - 04.2019
Lead Solar Consultant
Sungevity
04.2014 - 03.2017
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