Nick Lowe
Panama City,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
23
23
years of professional experience
Work History
Operations Supervisor/Lead Driver/Trainer
Coastal Waste and Recycling
09.2021 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Service Manager
Unifirst
01.2020 - 09.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Monitored service staff performance and provided feedback for improvement.
Fleet Manager
Bay District Schools Transportation Department
01.2017 - 01.2020
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
Route Manager
Bay District Schools Transportation Department
01.2014 - 01.2017
- Supervised 50 + drivers.
- Worked with Safety and Training department to ensure that DOT med cards and certifications were current.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
Director of Operations
AMIkids
06.2001 - 01.2014
- Served in several different capacities to include Director of Operations and Case Manager to create opportunities and stability for at risk youth from ages 14 – 18
- Worked with law enforcement agencies and juvenile probation officers to achieve a 75% success rate with regards to staying crime free for all kids graduating from our program.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Coordinated several community service projects to stimulate financial support.
Education
Associate of Science - Criminal Justice
Hesser College
Manchester, NH05.1999
Skills
- Florida Class B CDL with P&S Endorsements
- Operations Management
- Performance monitoring
- Staff Supervision
- Quality Assurance
- Customer Relations
References
References available upon request.
Timeline
Operations Supervisor/Lead Driver/Trainer
Coastal Waste and Recycling
09.2021 - Current
Service Manager
Unifirst
01.2020 - 09.2021
Fleet Manager
Bay District Schools Transportation Department
01.2017 - 01.2020
Route Manager
Bay District Schools Transportation Department
01.2014 - 01.2017
Director of Operations
AMIkids
06.2001 - 01.2014
Associate of Science - Criminal Justice
Hesser College
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