Nick Mahan
Cincinnati,OH
Summary
Results-oriented IT Professional with 13+ years of experience in system administration, network management, and technical support. Proven ability to troubleshoot complex technical issues, implement new technologies, and provide exceptional customer service. Strong background in Microsoft technologies, including Office 365, Azure, and Windows Server. Seeking a challenging Computer Systems Analyst position to leverage my expertise and contribute to the City of Cincinnati's mission of providing efficient and effective public services.
Overview
18
18
years of professional experience
Work History
Senior System Administrator / Technology Specialist
Hamilton County Educational Service Center / Southwest Local School District
07.2012 - Current
- Led a district-wide IT migration and construction project for four new buildings, migrating servers, desktops, and network infrastructure
- This resulted in a $250,000 cost savings over 10 years through improved efficiency and reduced hardware needs
- Successfully implemented a 1:1 student device deployment program, managing and supporting over 6,000 devices (laptops, tablets) across various operating systems
- Provided ongoing technical support and troubleshooting for students and staff
- Provided technical support and training to over 4,000 students and 600 staff, ensuring efficient technology utilization for educational purposes
- Managed and maintained Microsoft 365 and Azure environments, ensuring system uptime, security, and user access
- Performed ongoing administration tasks like user management, security configuration, and data backup/recovery
- Developed and implemented IT policies and procedures to standardize technology use and maintain security within the school district
Building Technology Coordinator
Finneytown Local School District
08.2011 - 07.2012
- Installed, configured, and maintained computer hardware and software in classrooms and labs, creating a stable and efficient learning environment for students
- Provided technical support to teachers and students, troubleshooting hardware and software issues, and ensuring smooth technology integration into the curriculum
- Developed and implemented technology training programs, empowering educators to use technology effectively for instruction and classroom management
EPRN Functional Analyst
The Kroger Company
06.2009 - 08.2011
- Provided level 3 functional support for the EPRN application, troubleshooting complex technical issues and resolving user problems
- Developed and implemented process improvements for the EPRN application, streamlining workflows and enhancing user experience
Zoomtown Technical Support Analyst
Cincinnati Bell / Pomeroy
07.2006 - 06.2009
- Delivered over-the-phone technical support for computer and internet-related issues, providing excellent customer service and resolving problems efficiently
- Troubleshot and resolved a variety of technical problems, including internet connectivity issues, software installation, and hardware malfunctions
- Achieved consistently high customer satisfaction ratings and met call volume targets, demonstrating strong problem-solving and communication skills
Education
Bachelor of Business Administration - Information Systems
University of Cincinnati
Cincinnati, OH03.2011
Skills
- Problem-solving
- Critical thinking
- Communication skills
- Teamwork
- Project management
Timeline
Senior System Administrator / Technology Specialist
Hamilton County Educational Service Center / Southwest Local School District
07.2012 - Current
Building Technology Coordinator
Finneytown Local School District
08.2011 - 07.2012
EPRN Functional Analyst
The Kroger Company
06.2009 - 08.2011
Zoomtown Technical Support Analyst
Cincinnati Bell / Pomeroy
07.2006 - 06.2009
Bachelor of Business Administration - Information Systems
University of Cincinnati
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