NICK MANDRACCHIA
San Jose,California
Summary
Retail management professional focused on enhancing customer satisfaction and driving revenue growth through effective team leadership and strategic operations. Proven track record in optimizing processes, building strong vendor relationships, and fostering a positive work environment while maintaining high quality standards.
Overview
13
13
years of professional experience
Work History
General Manager
Bluestone Lane
Los Altos, California
11.2025 - 06.2026
- Developed service and sales strategies to improve retention and revenue.
- Collaborated with suppliers to negotiate favorable terms and maintain quality standards.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
General Manager
Peet's Coffee
Los Altos, California
01.2025 - 11.2025
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Led daily operations to ensure efficient store performance and customer satisfaction.
- Managed staff scheduling to optimize labor resources and maintain service levels.
- Oversaw inventory management to ensure product availability and minimize waste.
- Fostered a positive work environment through effective communication and team-building activities.
GENERAL MANAGER
Philz Coffee
Campbell, CA
01.2018 - 12.2024
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed business plans aligning strategic decisions with long-term goals to drive organizational focus.
- Oversaw recruitment process for hiring, training, and evaluating employees to ensure team effectiveness.
- Managed recruitment process for hiring qualified candidates, assigning, training, motivating, and terminating employees.
- Managed daily store operations, ensuring smooth processes and adherence to company policies.
- Processed payroll for over 30 employees per team as part of sound human resources and financial management strategies.
- Used active listening and provided top level customer service to cultivate and strengthen long-term relationships with customers.
- Supported strategic initiatives to promote company growth through effective project participation.
CUSTOMER SPECIALIST
Enjoy Technology
Menlo Park, CA
05.2016 - 01.2018
- Collaborated with sales team to monitor inventory levels, ensure accurate orders, and address item issues promptly.
- Worked with members of the sales team to keep track of inventory levels, complete accurate orders, and resolve item issues.
- Successfully trained team members on best practices and protocols, reducing process inconsistencies.
- Contacted customers regarding resolved issues to uphold high customer service standards.
- Delivered and set up high-end technology products across the bay area, ensuring seamless installation.
SHIFT SUPERVISOR
Starbucks
San Jose, CA
02.2013 - 01.2018
- Identified and targeted areas for improvement through monitoring and tracking daily operations to enhance overall efficiency.
- Supervised and coached employees during shifts to enhance their performance.
- Assisted store manager in executing store operations during scheduled shifts to ensure seamless service delivery.
- Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.
- Developed customer relationships and managed accounts to increase revenue and profit.
Education
HIGH SCHOOL -
Oak Grove High School
CA01-2011
SOME COLLEGE - BUSINESS/THEATRE
Foothill College
CASkills
- Verbal and written communication
- Team development
- Strategic planning
- Financial management
- Conflict resolution
- Effective leader
- Customer service
Timeline
General Manager
Bluestone Lane
11.2025 - 06.2026
General Manager
Peet's Coffee
01.2025 - 11.2025
GENERAL MANAGER
Philz Coffee
01.2018 - 12.2024
CUSTOMER SPECIALIST
Enjoy Technology
05.2016 - 01.2018
SHIFT SUPERVISOR
Starbucks
02.2013 - 01.2018
HIGH SCHOOL -
Oak Grove High School
SOME COLLEGE - BUSINESS/THEATRE
Foothill College