Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Nicholas Marsh

Laramie

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server/EXPO

Heritage Cafe
01.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Delivered exceptional customer service in high-volume dining environment.
  • Trained and mentored new staff on menu items and service standards.

Vice President of Recruitment

Interfraternity Council
01.2024 - 11.2024
  • Spearheaded campus recruiting initiatives, building strong relationships with universities and attracting top talent from diverse academic backgrounds.
  • Streamlined candidate sourcing methods for a more efficient and targeted approach to talent acquisition.
  • Implemented data-driven decision-making processes, refining recruitment strategies for maximum effectiveness.
  • Optimized applicant tracking systems and other technology platforms, leveraging data and automation to simplify and enhance the candidate experience.
  • Collaborated with chapter leaders to identify recruitment needs and establish effective outreach strategies.

Dishwasher

Stonegate Cafe
02.2018 - 11.2020
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Education

Bachelor of Science - Sales, Merchandising, And Marketing

University of Wyoming
05.2026

High School Diploma -

Chaparral High School
05.2022

Skills

  • Passive Candidate Outreach
  • Recruitment analytics
  • Upselling
  • Data-driven decision-making
  • Recruitment Process Outsourcing
  • Exceptional customer service
  • Recruitment Marketing
  • Social Media Recruiting
  • Strong Work Ethic
  • Guest Engagement
  • Memory retention
  • Strong work ethic

Accomplishments

    College GPA: 3.45

    2x Dean's List student

Affiliations

  • Student Mobilization
  • Sigma Alpha Epsilon
  • Interfraternity Council
  • Kaleo Internship
  • Africa Freedom Mission

Certification

Ethical Leadership Certification

Timeline

Vice President of Recruitment

Interfraternity Council
01.2024 - 11.2024

Server/EXPO

Heritage Cafe
01.2021 - Current

Dishwasher

Stonegate Cafe
02.2018 - 11.2020

High School Diploma -

Chaparral High School

Bachelor of Science - Sales, Merchandising, And Marketing

University of Wyoming

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