Nick Martin
Sacramento,CA
Summary
Customer-oriented professional with extensive experience in the Education Technology marketplace. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic, and results-driven with an exemplary passion for developing relationships and cultivating partnerships.
Overview
15
15
years of professional experience
Work History
Sales Enablement Specialist
STEMscopes
10.2021 - Current
- Partners with the West Coast sales team and Vice President of National Sales to align the account activities with the educational needs, goals, and expectations of 150+ school districts and 15,000+ students, in a territory that generated over $50 million in revenue over the past 4 years.
- Maintains relationships with new and existing customers to optimize service quality, business growth, and customer satisfaction.
- Customizes and manages individualized technology deployments to assist utilization, including SIS and SSO integrations.
- Collaborates with cross-functional teams to identify and address customer needs, as well as internal systems such as tech integration procedures and help-desk processes
- Utilizes CRM software to manage customer accounts and track performance metrics.
- Researches, analyzes, and reports to support budget and forecasting decision-making, including market share analysis and revenue tracking
- Writes, updates, and maintains project documentation.
Professional Development Manager
STEMscopes
10.2019 - 10.2021
- Developed and implemented comprehensive training programs for school districts throughout California, with sessions ranging from 30 to 100 attendees at a time, in support of multi-year, multi-million dollar deals
- Led custom product training and deployment to meet customer instructional goals.
- Developed product training materials and activities to enhance learning experiences.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Supervised a team of four part-time professional development specialists
- Trained new employees, delegated daily tasks and responsibilities, and organized workflows.
- Evaluated the success of training programs and recommended improvements to upper management to enhance effectiveness.
- Outlined work plans, determined resources, and developed timelines as part of project scope determination.
Implementation Manager
EVERFI
06.2017 - 10.2019
- Oversaw the implementation lifecycle, from prospecting to renewal, of 100+ customers throughout Northern California, including 10 of the 500 largest school districts in the country
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
- Educated clients on new products or services to increase customer engagement with their adopted programs.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Teacher
St. Hope PS7 - Presidio Hill - Children's Day
06.2008 - 06.2017
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
Education
Multiple Subject Teaching Credential - Education
San Francisco State University
San Francisco, CA06.2010
Master of Arts - History
University of Massachusetts - Boston
Boston, MA06.2008
Bachelor of Arts - History
University of California - Davis
Davis, CA06.2003
Skills
- New Product Implementations
- Educational Technology
- Adult Education
- Customer Experience
- Product Training
- Analytical Skills
- Account Management
- Project Management
- Salesforcecom
- Presentations
Timeline
Sales Enablement Specialist
STEMscopes
10.2021 - Current
Professional Development Manager
STEMscopes
10.2019 - 10.2021
Implementation Manager
EVERFI
06.2017 - 10.2019
Teacher
St. Hope PS7 - Presidio Hill - Children's Day
06.2008 - 06.2017
Multiple Subject Teaching Credential - Education
San Francisco State University
Master of Arts - History
University of Massachusetts - Boston
Bachelor of Arts - History
University of California - Davis
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