Nick Martin
Sacramento,PA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at AAA Roadside Assistance. Excelled in towing equipment operation and critical thinking, significantly increasing service call completion rates. Skilled in Microsoft Excel and Salesforce, adept at fostering positive client relationships and driving revenue growth through strategic problem-solving and strong work ethic.
Overview
11
11
years of professional experience
Work History
Tow Truck Driver
AAA Roadside Assistance
Sacramento, CA
08.2021 - Current
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
- Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
- Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
- Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
- Increased company revenue, successfully completing a high volume of service calls within designated timeframes.
Merchandiser
PepsiCo
Sacramento, CA
09.2013 - 03.2016
- Verified products appeared at correct locations in proper quantities.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Established strong vendor relationships to maintain and support business.
- Implemented sales strategies to generate leads and maximize profit margins.
- Analyzed sales data to identify underperforming products or categories requiring targeted merchandising efforts for improved performance.
Education
MBA - Finance
California State University - Sacramento
Sacramento, CA05.2015
Skills
- Strong Work Ethic
- Towing equipment operation
- Safe Driving Practices
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Microsoft Excel
- Salesforce
Timeline
Tow Truck Driver
AAA Roadside Assistance
08.2021 - Current
Merchandiser
PepsiCo
09.2013 - 03.2016
MBA - Finance
California State University - Sacramento