Nick Mckeown

-Handle daily inventory and cash control.

-Drive Inventory turnover by meeting sales goals, optimizing stock to align with customer demands and seasonal trends.

-Work with store owner ordering inventory that is needed.

-Identify and implement solutions for customer complaints and store issues.

Supported customers by managing their inventory while providing outstanding customer service.

Built relationships with customers and drove account growth through their inventory management system.

Serviced multiple customer locations by ordering, receiving, and stocking the purchased product in the area’s designated by the customer. Ensured product stocking levels by scanning for ordering purposes as inventory is depleted.

Worked with aligned sales partners to help customers understand how Grainger can help provide solutions for their business.

Helped create new orders by engaging with the customer to identify additional product needs and worked with customer and Sales partner to expand Grainger's offerings throughout their facilities.

Contributed to company growth by identifying new business opportunities within existing accounts.

Improved customer satisfaction by promptly addressing and resolving on-site service issues.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

Worked front and back end of the store. Analyzed daily product and supply levels to anticipate inventory problems shortages. Maintained and improved inventory and ordering procedures to optimize operations. Enables successful cost control of operations.

Maintained expectational customer service experience. Managed all recruitment, interviews, and hiring process. Provided leadership development through training and coaching.

Followed established guidelines and recommendations from supervisors to complete quality interviews.

Maintained patience and professionalism despite negative customer interactions.

Maintained customer engagement by completing short surveys with minimal complexity.