Nick Mclaughlin
Galloway,OH
Summary
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
11
11
years of professional experience
Work History
Director of Operations
The Social Media Pros
09.2023 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
Supervisor
Assurant LLC
04.2019 - 10.2023
- As a team we handled all escalated clients in relation to issues with the insurance on mortgage loans
- Compiled reports and delivered actionables to account executives
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Connections Manager
Best Buy
01.2015 - 04.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Process improvement
- Team leadership
- Decision-making
- Skilled in Microsoft Office applications
Timeline
Director of Operations
The Social Media Pros
09.2023 - Current
Supervisor
Assurant LLC
04.2019 - 10.2023
Connections Manager
Best Buy
01.2015 - 04.2019
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