NICK MILLER

• Introduce Agile Operations to analytical and operational strategies resulting in 4% decrease in average labor costs, 8% decrease in reported issues, and 22% increase in ticket turnaround time
• Scale Product offering from 5 products to 2 (Pro/Max), to shift focus/investment to Onboarding new customers and retaining current customers through proper training. Changes resulted in 78% retention rate of new customers in first 3 months
• Grow MoM Partner Channel sales by 200% by designing Certification, Loyalty, & Tier Perks programs
• Drive Migration to Salesforce Lightning from Classic internally (356 Employees)
• Own implementation of Chargebee billing software alongside Salesforce restructure project, contract negotiations, product implementation, strategic impact, & delivery
• Reduce tech debt by 56% for a total savings of ~$675,000 by restructuring a number of external contracts
• Owner of all internal systems operationally including but not limited to: Salesforce, Netsuite, Chargebee, Marketo, Looker, Zapier, Alchemer, Salesloft, Airtable, JIRA, BigQuery, Intercom, Zoominfo, Microsoft Suite, Google Suite
• Continuously build high-performing ecosystem of business tools and processes that enable customer-facing teams to accelerate revenue generation by ensuring one single source of truth for all critical business information
• Establish companywide Operations mindset that led to cultural shift around data, process improvement, and system optimization by prioritizing efficiency, effectiveness, and accountability amongst teams
  

• Re-defined value proposition and go-to-market strategy for and developed multi-dimensional distribution strategy to maximize revenue of existing solutions in multiple markets
• Effectively re-organized business of 35 products/services into 4 main solution offerings to drive tighter integration and larger value for client base.
• Successfully grew sales performance and revenue 3x by leveraging existing assets, creating solutions encompassing technology, and expanding customer base to new markets.
• Led strategic initiative to completely re-invent and re-target company brand and GTM strategy.
• Streamlined operations and implemented new systems to prepare for scale
• Oversaw all aspects of tech stack implementation including Salesforce CRM, SalesForce Health Cloud, SalesForce Marketing Cloud, Pardot, Looker, JIRA, Alteryx, Tableau, and many homegrown solutions

• Responsible for all revenue generation process and client relations
• Increased channel, new market sales and brand exposure by developing new content, collateral, and sales materials to optimize target audience reach by 70%
• Exceeded profitability & conversion goals by 35% despite unforeseeable challenges of Q1/Q2 2020
• Built, implemented and enhanced national marketing initiatives to maximize outreach and sales of new product releases/offerings
• Spearheaded and implemented partner experience website redesign with product/engineering team to extensively increase engagement and decrease friction

• Owned and lead all aspects of sales planning, KPI structuring, quota building, hiring strategy and go-to-market plan for 45 Business Development Consultants, 20 Application Sales Representatives, four Sales Managers in Santa Monica Hub
• Grew New Business division from 5 to 70 sales reps in less than 18-months
• Formulated multiple internal promotion paths for BDC and ASR producing 25% drop in attrition during first six months in roles.
• 97% employee retention over 18 months period

• Grew team of 5 Sales Development Consultants to 25 ultimately responsible for generating $3.1M new business per quarter
• Expanded territory 150% & boosted sales 22% in 12-month time frame by implementing a "people-first mindset" management style with well researched and executed GTM plans
• Attainment: Q1 FY19 - 134%, Q2 FY19 - 121%, Q3 FY19 - 117%, Q4 FY19 - 126%
• Achievements: Manager of the Quarter - FY19 Q2, Q3 | #1 Team Nationally in SMB FY19 Q1, Q2, Q4

• Managed team of 12 Sales Representatives responsible for $450,000 per quarter, expanded team from 7 to 12 reps
• Attainment: 132% 2016, Rookie Manager Award 2016, Sales Manager of the Year 2016

· Exceeded established sales goals and increased client retention by 40%

· Attainment: 2015 - 104%, 2016 Q1 - 116%

· Achievements: 2015 Quick Achiever Award - Northeast Office