Jorge Lopez
Mesa,AZ
Summary
Results-driven professional with a proven track record of exceeding expectations in customer-facing roles and driving measurable success. Skilled at managing diverse tasks, from leading teams in high-pressure environments to achieving top sales performance and fostering trust through exceptional interpersonal communication and problem-solving abilities. Passionate about empowering entrepreneurs, delivering tailored solutions, and exceeding both personal and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Partner Success Manager
Keap
Chandler
09.2022 - Current
- Manage 8-9 figure business partnerships with international clients, driving long-term relationship growth and strategic alignment
- Lead quarterly business reviews, improving client retention and satisfaction, consistently surpassing retention goals with a 26% save rate
- Develop and nurture client relationships to align sales, product, and customer success goals, contributing to a 15% increase in partner revenue
- Utilize Salesforce CRM to streamline workflows, enhancing partner satisfaction and reducing response time by 20%
- Currently working toward Salesforce Admin Certification
- Leverage data-driven insights to identify growth opportunities, resulting in a 10% increase in upsell opportunities
- Promoted within 1.5 years for exemplary performance in technical support and customer relationship management, consistently showing growth
Technical Support Representative (L2)
Keap
Chandler
03.2022 - 09.2022
- Promoted to Level 2 support within 6 months, handling complex partner queries and resolving technical issues with efficiency and accuracy
- Delivered bilingual customer support in Spanish, enhancing service experience and increasing customer satisfaction by 18%
- Achieved 110% of service level targets, consistently exceeding performance benchmarks and ensuring fast, effective issue resolution
- Collaborated with product and engineering teams to identify recurring issues and recommend process improvements, reducing ticket resolution time by 25%
Technical Support Representative (L3)
Keap
Chandler
09.2021 - 03.2022
- Provide timely and effective technical support to customers, troubleshooting and resolving software issues, ensuring a high level of customer satisfaction and a 90%+ resolution rate
- Document technical solutions and create knowledge base articles, contributing to process improvements and reducing average response time by 20%
Crew Leader
Ecodry Restoration
Gilbert
05.2020 - 09.2021
- Led a two-person crew to complete hazardous material remediation, ensuring protocol compliance and job completion within strict timelines
- Executed containment setup and area demolition using PPE while maintaining safety standards
- Prepared comprehensive insurance paperwork, including job summaries and detailed documentation to expedite claims processing
- Developed strong interpersonal communication skills through teamwork and customer interactions, laying the foundation for future success
Sales Associate
Verizon
Mesa
06.2019 - 05.2020
- Exceeded personal and store sales goals, consistently ranking in the top 5% of 50,000 sales associates nationwide
- Delivered personalized tech solutions, resolving customer issues and retaining clients by aligning plans with individual needs
- Strengthened interpersonal communication abilities by prioritizing customer needs and fostering trust, contributing to long-term customer retention
Canvasser
Renewal by Andersen
Tempe
11.2018 - 06.2019
- Scheduled 30 in-home consultations weekly by identifying homeowners' needs and educating them on energy savings through upgraded windows, surpassing company-wide averages by 50%
- Communicated product value effectively, resulting in an 80% appointment-to-sale conversion rate
- Maintained a high-volume canvassing schedule, reaching 5-10 homes daily while meeting personal goals and maintaining service quality
- Honed objection-handling skills by engaging with diverse homeowners and addressing concerns effectively
Education
Bachelor's Degree - Basics in Marriage & Family Therapy
Brigham Young University - Idaho
Rexburg01.2021
Skills
- Leadership
- Ability to Work in a Team
- Customer Service
- Customer Retention
- Partnership development
- Change Management
- Email Communication
- Technical Support Problem Solving
- Salesforce
- Netsuite
- Keap SaaS
- Slack
- Calendly
- Salesforce
- Chargebee
- Microsoft Office Suite
References
- Nick Miller, Keap, nicholas.m.miller7@gmail.com, 7742580397
- Sal Gonzalez, Keap, sal.gonzalez@keap.com, 8668000004
Certification
- Salesforce Certified AI Associate - 1882789
Timeline
Partner Success Manager
Keap
09.2022 - Current
Technical Support Representative (L2)
Keap
03.2022 - 09.2022
Technical Support Representative (L3)
Keap
09.2021 - 03.2022
Crew Leader
Ecodry Restoration
05.2020 - 09.2021
Sales Associate
Verizon
06.2019 - 05.2020
Canvasser
Renewal by Andersen
11.2018 - 06.2019
Bachelor's Degree - Basics in Marriage & Family Therapy
Brigham Young University - Idaho
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