Nick Montgomery
Boise,ID
Summary
Service-focused leader dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager
Challenger Hospitality Group
02.2023 - 12.2023
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coordinated special events and after parties for touring talent
- Collaborated with CFO to ensure profitability and operations are within budget
- Collaborated with maintenance director to ensure buildings, appliances, and wells are all operating properly
- Created marketing strategies for special events and holidays
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth resulting in increased sales
- Managed a diverse team of bar staff professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Assistant General Manager
Challenger Hospitality Group
11.2022 - 02.2023
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Ensured club is in compliance with all state liquor laws
- Managed security team
- Bottle service sales
Head of Security
Challenger Hospitality Group
01.2022 - 11.2022
- Enhanced overall security by implementing comprehensive risk assessments and security audits.
- Developed and executed comprehensive emergency response plans, ensuring swift action during crises.
- Streamlined communication between security staff, improving response times to potential threats.
- Managed a team of security personnel, providing training and development opportunities to ensure their consistent growth and effectiveness.
- Conducted thorough investigations into reported incidents, leading to the identification of perpetrators and prevention of future occurrences.
- Collaborated with local law enforcement agencies to strengthen partnerships and enhance overall safety in the community.
Electrician
IBEW Local 531
05.2014 - 08.2020
- Provided exceptional customer service through clear communication, accurate estimates, and timely project completion.
- Collaborated with construction teams to ensure seamless integration of electrical systems within new builds.
- Maintained compliance with local codes and regulations by staying up-to-date on industry standards and best practices.
- Assisted in the design phase of various projects, providing input on optimal lighting layouts, power distribution plans, and equipment specifications.
Guest Service Supervisor
Target
05.2013 - 02.2014
- Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Increased repeat business with exceptional customer service and personalized attention.
- Collaborated with housekeeping staff to ensure clean and comfortable accommodations for guests.
Education
Bachelor of Arts - Business Administration
Boise State University
Boise, ID12.2025
Associate of Arts - Business Administration
College of Western Idaho
Nampa, ID05.2023
Skills
- Project Management
- Customer Relationship Management
- Operations Oversight
- Business Administration
- Staff Supervision
- Staff Management
Timeline
General Manager
Challenger Hospitality Group
02.2023 - 12.2023
Assistant General Manager
Challenger Hospitality Group
11.2022 - 02.2023
Head of Security
Challenger Hospitality Group
01.2022 - 11.2022
Electrician
IBEW Local 531
05.2014 - 08.2020
Guest Service Supervisor
Target
05.2013 - 02.2014
Bachelor of Arts - Business Administration
Boise State University
Associate of Arts - Business Administration
College of Western Idaho
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