Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Nick Mordick

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

9
9
years of professional experience

Work History

Shift Leader

Pizza Ranch
09.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Worked in chicken, pizza, front and dish areas while also working/helping in all areas when needed.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.

Merchandiser

7-up Snapple Bottling Company
07.2019 - 05.2020
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Organized and maintained displays to achieve clean and appealing product layouts.

Customer Service Representative

Convergys
09.2016 - 06.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Pharmacy Technician

Wal-Mart Pharmacy
04.2015 - 08.2016
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.

Education

Certificate - Medical Coding

Northwest Iowa Community College
Sheldon
05.2021

High School Diploma -

Sheldon High School
Sheldon, IA
05.2010

Skills

  • Customer Service Management
  • Inventory Counts
  • Cash Handling
  • Positive Attitude
  • Problem-Solving
  • Issue Resolution

Additional Information

Back in 2016, I got certified as a pharmacy tech in Sioux City, IA. I have excellent customer service skills and experience in customer service in 10+ years. I can type 50 words per minute as well.

Timeline

Shift Leader

Pizza Ranch
09.2021 - Current

Merchandiser

7-up Snapple Bottling Company
07.2019 - 05.2020

Customer Service Representative

Convergys
09.2016 - 06.2019

Pharmacy Technician

Wal-Mart Pharmacy
04.2015 - 08.2016

Certificate - Medical Coding

Northwest Iowa Community College

High School Diploma -

Sheldon High School

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Nick Mordick