Nick Morolda
Philadelphia,PA
Summary
Hands-on technical and business leader with over ten years of experience in video streaming technology and operations. Proven track record of building trust and long-lasting relationships with customers and partners that drive retention and revenue growth. Strong problem-solver resulting in sales wins and overall customer and partner success through experience in all functional aspects of visual collaboration technology, enterprise video, and video conferencing. Expertise includes content creation, streaming media, asynchronous communication, unified communications, editing, global media distribution and analytics.
Overview
10
10
years of professional experience
Work History
Head of Solution Engineering, Americas
Hive Streaming
08.2021 - Current
- Lead a team of 5 Sales Engineers for industry-leading SaaS eCDN provider. Team responsibilities included the development of product demonstration environments, responses to Request for Proposals (RFPs), and Proof of Concepts (POCs).
- Assisted in leading the US Customer Success team focused on revenue retention and product expansion. Built and maintained close relationships with customers with an acute understanding of the overall industry, product value, and technical expertise.
- Used feedback from customer relationships to assist in the next generation of Hive Products, expanding the business into new logos and increasing retention through added value.
- Drive new business and customer retention through extensive work with sales and marketing teams leveraging a deep understanding of industry trends and broad customer needs.
- Evangelized Hive in Industry showcases and trade shows as a keynote speaker and panel participant
Video and Virtual Events Platform Srvices Lead
Amerihealth Caritas
02.2019 - 08.2021
- Lead the Platform team in the operations and design of new video collaboration technology, software, and infrastructure solutions.
- Oversee comprehensive design and maintenance of Poly, Microsoft, Qumu, and Kaltura Infrastructure and operations.
- Educate stakeholders on how to leverage tools best and support high-visibility events with team of staff and contracted AV providers.
- Work with multiple LOBs to understand company needs and design solutions to achieve desired outcomes
- Manage Vendor Relations and oversee budget and departmental prioritization.
AV Services and Platform Manager
United States Liability Insurance Group
09.2015 - 02.2019
- Oversee daily audiovisual operations and system maintenance. Responsible for dozens of conference rooms, auditoriums, and production facilities
- Oversaw team of 4 and set quality standards for organizing, including internal SLA's and KPI's for platform and staff performance.
- Served as principle designer of new Poly conference room system and Microsoft Stream ecosystem for live and on-demand video.
AV Operations and Production Specialist
Novo Nordisk
05.2013 - 09.2015
- Oversaw all AV operations and maintenance of sophisticated training center and numerous conference rooms.
- Designed and operated a video production program for in-house content creation and training materials.
- Served as principal webcast engineer for high-level town-halls and events
Education
Master of Arts - Audio And Music Technology
California State University - Los Angeles
Los Angeles, CA05.2011
Bachelor of Arts - Music And Audio Technology
New Jersey City University
Jersey City, NJ06.2009
Skills
- Solution/Sales Engineering (POC management, Product Demos, and RFP Responses)
- Customer Success and Retention Initiatives (Executive Business Review, Up-selling, product roadmaps, and relationship management)
- Business Development (identify new market opportunities and strategies)
- Partner Management
- Video Streaming Platforms and Infrastructure(Microsoft, Kaltura, Qumu, Notified, Global Meet, etc)
- Network Architecture and Design and Firewall/Proxy Configuration (Zscaler, Bluecoat, etc)
- Video Collaboration Platforms (Microsoft, Zoom, Bluejeans, Pexip, etc)
- Conference Room Technology (Poly, Crestron, Cisco, Neat)
- Event Production Technology (Newtek, VMix, Wirecast, etc)
- Public Speaking, Presentation, and Product Evangelization
- Professional and Technical Writing/Document Creation
Timeline
Head of Solution Engineering, Americas
Hive Streaming
08.2021 - Current
Video and Virtual Events Platform Srvices Lead
Amerihealth Caritas
02.2019 - 08.2021
AV Services and Platform Manager
United States Liability Insurance Group
09.2015 - 02.2019
AV Operations and Production Specialist
Novo Nordisk
05.2013 - 09.2015
Master of Arts - Audio And Music Technology
California State University - Los Angeles
Bachelor of Arts - Music And Audio Technology
New Jersey City University
Similar Profiles
Sofia AlabartSofia Alabart
Business Intelligence Developer at Hive Streaming ABBusiness Intelligence Developer at Hive Streaming AB
Ms. Thrity BhagatMs. Thrity Bhagat
Executive Assistant to CEO at Fosum Hive – Ahuja Hive Construction’s Pvt Ltd MumbaiExecutive Assistant to CEO at Fosum Hive – Ahuja Hive Construction’s Pvt Ltd Mumbai
Aleksandr LisenkoAleksandr Lisenko
Lead(Staff) Software Engineer at Disney Streaming ServicesLead(Staff) Software Engineer at Disney Streaming Services