Katie Muscari

Detail-oriented Administrative Assistant with over a decade of experience supporting business operations through effective project coordination, document management, and client communication. Skilled in assisting project managers with invoicing, account tracking, and organizing documentation to ensure smooth workflows and client satisfaction. Known for exceptional organizational abilities, strong time management, and a proactive approach to problem-solving. Proficient in MS Office Suite and multiple industry-specific software platforms, dedicated to enhancing operational efficiency and maintaining positive client relationships to contribute to team and organizational success.

• Built and maintained strong relationships with key clients, resolving issues efficiently and proactively, which contributed to positive client feedback.
• Developed and maintained organized project documentation systems that supported quick and accurate information retrieval, reducing time spent on administrative tasks and supporting project managers in staying on schedule.
• Trained and mentored new team members on account management best practices, fostering a cohesive team that maintained high standards for client interactions and service quality.
• Responded to customer inquiries promptly and accurately, addressing billing and service issues effectively, which led to higher customer satisfaction ratings and minimized follow-up requests.
• Compiled accurate information for regulatory reporting in a timely manner, ensuring compliance and reducing the risk of regulatory issues.
• Consistently maintained accurate records and documentation, minimizing errors and contributing to reliable data that supported both internal operations and client reporting needs.