NICK MUSMECCI
Nashville,TN
Summary
Experienced professional with 17 years in the service industry seeking employment where I can positively contribute to the company. Eager to embrace fresh ideas and acquire new knowledge for personal growth and organizational prosperity.
Overview
9
9
years of professional experience
Work History
Lead Server
Blue Aster at The Conrad Nashville
06.2022 - Current
- As part of the initial FOH team hired prior to opening I had the opportunity to learn and offer knowledge and suggestions crucial to the foundation of the outlet
- As lead server I have overseen the implementation of SOP's, collaborated with culinary and bar on prix fix menus, worked in all 4 outlets as a server, bartender and supervisor and gained knowledge of how hotels and f and b relate to one another and coexist in a productive manner.
- I have done inventory, set pars for beverages, smallwares and to go supplies, am a member of the Brand Ambassador Network and received the North Star (employee) of the year award for 2023.
Booking Manager and Shoe Desk Operator
Lucky Strike Hollywood
03.2019 - 06.2021
- Wore multiple hats as both head of the booking department for the live music at the venue as well as working shifts at the Control Desk
- From scheduling events, serving as the point of contact for booked artists and curating music nights at the venue to working the control desk which entailed concierge duties like assigning customers lanes, taking and coordinating reservations and serving as the liaison between the staff and the customer
- Did some serving and bartending as well when needed.
General Manager
Umami Restaurant Group
04.2015 - 02.2019
- Moved from Manager to AGM to GM in 9 months
- I oversaw three major menu rollouts, a POS change (from Micros to cloud based NCR), and helped to take the restaurant from a 3.69 overall Yelp Score to a 4.06, and booked large private events both off and on site
- GM's were tasked with treating their restaurant like their own small business, an environment that I thrived in
- Gained proficiency in CTUIT and NCR POS
- I was responsible for all CoGS, payroll ordering, forecasting, inventory store level HR matters
- I oversaw two plus years of sustained positive sales growth, under budget CoGS and labor and low staff turnover
- I also ran two units for three months during a transition period.
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership
- Positive and Friendly Attitude
- Organization and Efficiency
- POS system operations
- Quality Control
- Exceptional communication
- Employee Training and Development
- Teamwork and Collaboration
- Critical Thinking
- Full Service Dining
- Accurate money handling
- POS Systems
- Staff Training
- Guest Relations Management
- Customer Service
- Service recovery
Professional References
- Alexandra Tucker (971) 678-5848
- Heather Butcher, (513) 850-3469
- Jenna Ricci, (401) 965-0139
- Travis Robinson, (818) 599-3971
- Heather Truman, (626) 616-4367
Timeline
Lead Server
Blue Aster at The Conrad Nashville
06.2022 - Current
Booking Manager and Shoe Desk Operator
Lucky Strike Hollywood
03.2019 - 06.2021
General Manager
Umami Restaurant Group
04.2015 - 02.2019
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