Nick Newton
Rochester,NY
Summary
Hardworking and reliable Individual with strong abilities and willingness to learn. Highly organized, proactive and punctual with team-oriented mentality. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.
Overview
15
15
years of professional experience
Work History
Customer Care Representative
Startek USA
Rochester, NY
06.2024 - Current
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Processed orders accurately and efficiently according to established procedures.
- Answered customer inquiries over the phone and via email.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Provided accurate, valid, and complete information to customers.
Chef
Episcopal Senior Life Community
Rochester, NY
06.2019 - 05.2023
- Monitored quality, presentation and quantities of plated food across line.
- Exercised portion control for items served, eliminating waste.
- Suggested and prepared promotional dishes according to ingredient availability and customer preferences.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
Kitchen Manager
Richmonds Tavern
Rochester, NY
08.2015 - 03.2017
- Received, organized and rotated paper goods and food ingredients.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Maintained budgeted food costs using tools within inventory management system.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Maintained high standards of food quality and safety by enforcing clear handling and preparation policies.
Sous Chef
Warehouse Tap and Grille
Sodus Point, NY
05.2013 - 08.2015
- Helped staff adhere to tough restaurant requirements through practical discipline and motivation.
- Monitored food products, driving quality, freshness and integrity.
- Assisted restaurant in meeting financial targets by achieving food quality objectives.
- Liaised closely with kitchen and front-of-house personnel.
- Conducted frequent line checks to keep food at proper temperatures in holding zones.
- Assisted head chef with scheduling, training and professional development for team.
- Conducted daily line checks, food reviews and taste tests to make improvements and correct deficiencies.
Line Cook
Wall Street Bar & Grill
Rochester, NY
02.2013 - 05.2013
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Set up and performed initial prep work for soups, sauces and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Grilled and deep fried various foods from meats to potatoes.
Line Cook
Hooligans Eastside Grille
Rochester, NY
07.2009 - 12.2012
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Kept stations stocked and ready for use to maximize productivity.
Kennel Attendant
Creekside Resortinc
Rochester, NY
03.2010 - 06.2011
- Cleaned cages in accordance with health code requirements to ensure sanitary environment for animals.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Maintained clean and orderly play yards, kennels and cages.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Prepared food to meet needs of animals under care with appropriate meals.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
Pool Installer
Design Pool and Spa
Rochester, NY
03.2009 - 10.2009
- Coordinated phases of construction projects from inception to completion.
- Demonstrated best safety practices working at heights and lifting various objects.
- Cleaned or prepared construction sites to eliminate hazards.
- Assisted with diverse construction challenges to help team and customer.
- Installed sewer, water or storm drain pipes using pipe-laying machinery or laser guidance equipment.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Tended pumps, compressors or generators to provide power or heat or move materials.
- Displayed high standards for quality workmanship and routinely double-checked work.
Education
High School Diploma -
Penfield Senior High School
Penfield, NY06.2005
Skills
- Budgeting and cost control
- Resource management
- Customer service oriented
- Verbal and written communication
- Portion and cost control
- Regulatory compliance
- Data Entry
- CRM Software
- Problem Resolution
- Customer Relations
- Customer Service
- Appointment Scheduling
- De-Escalation Techniques
- POS Systems and Ordering Platforms
Timeline
Customer Care Representative
Startek USA
06.2024 - Current
Chef
Episcopal Senior Life Community
06.2019 - 05.2023
Kitchen Manager
Richmonds Tavern
08.2015 - 03.2017
Sous Chef
Warehouse Tap and Grille
05.2013 - 08.2015
Line Cook
Wall Street Bar & Grill
02.2013 - 05.2013
Kennel Attendant
Creekside Resortinc
03.2010 - 06.2011
Line Cook
Hooligans Eastside Grille
07.2009 - 12.2012
Pool Installer
Design Pool and Spa
03.2009 - 10.2009
High School Diploma -
Penfield Senior High School
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