Nick Olson
Brookfield
Summary
Dynamic Product Enablement Specialist with a proven track record at Neostella, excelling in employee training and software onboarding. Expert in data analytics and process optimization, I successfully constructed frameworks that boosted product adoption rates and enhanced client satisfaction. Adept at cross-functional collaboration, I drive impactful change and foster strong client relationships.
Overview
9
9
years of professional experience
Work History
Product Enablement Specialist
Neostella
Milwaukee
03.2025 - Current
- Directed efforts for enablement and adoption of Neostella's software portfolio, equipping clients and teams with essential resources.
- Created and implemented scalable training programs, content, and documentation for various user groups.
- Partnered with teams to ensure effective readiness communication and seamless adoption cycles.
- Conducted client review sessions to analyze engagement metrics and solicit feedback.
- Constructed enablement frameworks that significantly increased product adoption rates across thousands of users.
- Minimized training-related support inquiries by providing targeted content and clear pathways.
- Fostered collaboration between teams, accelerating release timelines while enhancing client satisfaction.
Product Onboarding & Support Team Lead
Neostella
Milwaukee
06.2023 - 03.2025
- Directed onboarding and support organization for client implementations, achieving operational excellence and high client satisfaction.
- Managed team of onboarding and support specialists, overseeing all phases from contract to launch.
- Established standardized workflows and communication frameworks to ensure consistent service delivery.
- Developed analytics dashboards to monitor onboarding progress, support performance, and user adoption rates.
- Provided leadership, training, and coaching, aligning team efforts with company goals and client expectations.
- Reduced onboarding timelines while enhancing launch success rates through process improvements.
- Increased client satisfaction and retention via effective communication and expedited issue resolution.
- Created scalable onboarding framework supporting substantial company growth.
Implementation Specialist
Neostella
Milwaukee
11.2022 - 06.2023
- Spearheaded full cycle client implementations from kickoff to post-launch support.
- Led requirements gathering, solution design, and system configuration to align with client goals.
- Facilitated testing and training sessions, ensuring seamless knowledge transfer and platform adoption.
- Authored documentation, configuration guides, and launch materials for consistent project success.
- Served as primary client contact throughout the implementation lifecycle.
- Crafted a standardized implementation launch plan for use across various projects.
- Enhanced delivery quality and client satisfaction via structured documentation and processes.
- Accelerated deployment cycles by establishing a clear framework for implementation.
RPA Technical Sales Engineer
Neostella
Milwaukee
09.2021 - 11.2022
- Served as Technical Sales Engineer, supporting ERP and automation initiatives in manufacturing sector.
- Collaborated with business leaders to align client needs with system capabilities, enhancing production workflows.
- Designed and presented tailored ERP solutions alongside sales and engineering teams for manufacturing environments.
- Conducted needs assessments and process analysis to ensure technical feasibility and value alignment.
- Supported implementation efforts through testing, configuration, and user training for new system deployments.
- Provided on-site and remote post-launch support, ensuring stability across multiple locations.
- Increased client satisfaction by effectively communicating technical solutions and offering hands-on support.
- Contributed to successful ERP upgrades that improved reporting accuracy and cross-department visibility.
SAP S/4 HANA Analyst - Sales and Distribution
Menasha Packaging
Neenah
01.2017 - 09.2021
- Contributed to Project Zephyr, an SAP S/4HANA initiative for ERP modernization across multiple plants.
- Collaborated with end users to gather requirements and configure SAP modules per facility workflows.
- Led testing, training, and user support during and after system rollout to enhance adoption.
- Coordinated cross-departmental workstreams to ensure effective operation of all business scenarios.
- Delivered on-site and remote post-go-live support to maintain operational continuity.
- Utilized SAP S/4HANA, Axosoft, and HPALM for testing management and quality control.
- Facilitated a successful enterprise-wide ERP upgrade that enhanced data flow and efficiency.
- Enhanced user confidence through structured training and tailored system configurations.
Education
BBA - Marketing Management
University of Wisconsin-Oshkosh
Oshkosh, WI12.2016
BBA - Business Administration and Management
University of Wisconsin-Whitewater
Whitewater, WI12.2012
Skills
- Employee training and software onboarding
- Client engagement and relationship management
- Data analytics and dashboarding
- Process optimization
- Project management methodologies
- User adoption strategies
- Cross-functional collaboration
- Technical sales support
- Change management strategies
- SAP S/4HANA expertise
- Axosoft proficiency
Websites
Awards
- Men's Basketball WIAC Tournament Champion
- Men's Basketball DIII NCAA Tournament Qualifier
Languages
- English, Native or Bilingual
- Spanish, Elementary
Personal Information
Title: Software Implementation & Product Enablement Leader | Driving Scalability and Client Success
Timeline
Product Enablement Specialist
Neostella
03.2025 - Current
Product Onboarding & Support Team Lead
Neostella
06.2023 - 03.2025
Implementation Specialist
Neostella
11.2022 - 06.2023
RPA Technical Sales Engineer
Neostella
09.2021 - 11.2022
SAP S/4 HANA Analyst - Sales and Distribution
Menasha Packaging
01.2017 - 09.2021
BBA - Marketing Management
University of Wisconsin-Oshkosh
BBA - Business Administration and Management
University of Wisconsin-Whitewater