Summary
Overview
Work History
Education
Skills
Timeline
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NICK ONALFO

Summary

University of La Verne Freshman with strong collaborative and multitasking skills in fast-paced environment, ensuring efficient handling of various tasks. Transitioning into new field with focus on leveraging problem-solving capabilities and adaptability. Seeking opportunities to apply and grow versatile skills in dynamic and supportive setting.

Overview

3
3
years of professional experience

Work History

Regular Part-Time Associate

In-N-Out
10.2024 - 08.2025
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Managed efficient cash register operations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Trained new Employees on company policies, procedures, and best practices.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.

Volunteer

Mini Cat Town
10.2023 - 04.2024
  • Used strong interpersonal communication skills to convey information to others.
  • Maintained clean, neat, and operational facilities.
  • Supported animal welfare, caring for animals and facilitating adoption events.
  • Ensured quality care for cats by administering medication as needed under the supervision of veterinary staff.
  • Improved cat well-being by providing regular grooming, socialization, and exercise.
  • Trained new volunteers on best practices for handling cats safely and effectively during their shifts.
  • Assisted shelter staff in maintaining a clean and safe environment for cats and visitors.

Front Desk Receptionist

StretchLab
10.2022 - 05.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Confirmed appointments, communicated with clients, and updated client records.

BACKGROUND ACTOR

Independent Film
03.2022 - 03.2022
  • Single day filming.
  • Played as a background character.
  • Sustained positive working relationships with cast and crew members, fostering a collaborative environment on set.
  • Assisted wardrobe department with quick costume changes during time-sensitive shooting schedules for efficient transitions between scenes.
  • Exhibited discipline by memorizing blocking instructions, meeting marks, and maintaining continuity throughout multiple takes.

Education

Bachelor of Arts - Business Administration

University of La Verne
La Verne, CA
06-2029

High School Diploma -

Milpitas High School
Milpitas, CA
06.2025

Skills

  • Customer Service
  • Attention to Detail
  • Leadership Qualities
  • Relationship Building
  • Courteous and Professional
  • Time Management
  • Cash Handling
  • Organization and Efficiency
  • Teamwork and Collaboration
  • New Hire Training

Timeline

Regular Part-Time Associate

In-N-Out
10.2024 - 08.2025

Volunteer

Mini Cat Town
10.2023 - 04.2024

Front Desk Receptionist

StretchLab
10.2022 - 05.2023

BACKGROUND ACTOR

Independent Film
03.2022 - 03.2022

Bachelor of Arts - Business Administration

University of La Verne

High School Diploma -

Milpitas High School

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