Nick Owens
Franklin
Summary
Strategic professional with extensive experience in relationship building and partnership cultivation, resulting in increased account retention and profit growth. Proven ability to expand networks and introduce products effectively, driving territory development. Experienced Family Case Manager with a strong background in child welfare, crisis intervention, and advocacy, leading to improved family stability and well-being. Demonstrated success in collaborating with multi-disciplinary teams to achieve client objectives and effect positive change.
Overview
11
11
years of professional experience
Work History
Family Case Manager
Indiana Department of Child Services
Columbus
05.2025 - Current
- Conducted comprehensive assessments of family needs and safety concerns.
- Developed and implemented service plans for children and families in crisis.
- Collaborated with community resources to secure necessary support services.
- Led case conferences to coordinate interventions among multidisciplinary teams.
- Monitored compliance with legal mandates and agency policies for child welfare.
- Documented case progress and maintained accurate records in agency systems.
- Developed individualized service plans for each family based on their needs and goals.
- Identified potential risk factors that may negatively impact a family's well-being.
- Conducted home visits to assess the safety and stability of family members.
CM, Business Development DIr.
Tara Treatment Center
Franklin
06.2020 - 04.2025
- Administering client-centered care that is safe, timely, effective, efficient, and equitable while coordinating case assignments.
- Cultivating strong working relationships and collaborating with medical team throughout entire case management process.
- Assessing and addressing motivational and psychosocial issues.
- Uphold professional standards mandated by HIPAA protocols, rules and regulations.
- Analyze case developments and establish case completion.
- Identify, develop, and strengthen partnerships with essential referral stakeholders in Business Development
- Maintain a servicing schedule that balances referral partner maintenance and new business development.
- Coordinate client communications, conduct impactful presentations, and strengthen collaboration with internal teams to optimize admissions process for individuals navigating recovery from addiction and co-occurring mental health disorders.
MHT
Valle Vista Health System
09.2019 - 03.2020
- Administer client services while collaborating with registered nurses, physicians, psychiatrists, and other qualified personnel.
- Collaborate as part of interdisciplinary team to facilitate coordination and delivery of services.
- Evaluated clients’ physical health, behaviors, and responses to treatments, informing appropriate supervisors and colleagues of any critical changes.
- Maintain appropriate documentation.
- Support clients in Activities of Daily Living (ADL) while instructing independent living skills
- Respond effectively in crisis situations by utilizing behavioral and physical methods to prevent injury to patients and others, fostering a safe environment for clients
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Residential Supervisor
Atterbury Job Corps
03.2015 - 11.2017
- Facilitated weekly and monthly presentations of caseload history materials for collaborative review with staff members.
- Conducted weekly individual and group therapy sessions to enhance behavior management strategies.
- Evaluated and resolved individual client needs and concerns while overseeing caseload of 60 or more residents
- Documented comprehensive case history records and drafted detailed reports and case notes.
- Guided residents in transitioning back into community through implementation of diverse educational programming.
- Guided residents to successful completion of job trade certification and high school diploma alongside job placement
- Supervised and coached a team of seven employees, administering all office functions as manager, encompassing payroll management, scheduling oversight, and staff support during problem resolution.
Education
Associate of Arts - Business Management
University Of Phoenix
Phoenix, AZ04.2014
Skills
- Analytical reasoning
- Comprehensive listening
- Complex problem solving
- Task prioritization
- Case Management
- Risk identification
- Team leadership
- Service planning
Phone - Number
317-868-6054
Timeline
Family Case Manager
Indiana Department of Child Services
05.2025 - Current
CM, Business Development DIr.
Tara Treatment Center
06.2020 - 04.2025
MHT
Valle Vista Health System
09.2019 - 03.2020
Residential Supervisor
Atterbury Job Corps
03.2015 - 11.2017
Associate of Arts - Business Management
University Of Phoenix