Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nick PEREZ

Simpsonville,SC

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

11
11
years of professional experience

Work History

Manager

Tropical Grille LLC
02.2014 - 10.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Pitched in to work line during busy periods or in place of sick employees.
  • Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.

MANAGER

BlockBuster LLC
10.2011 - 01.2014
  • Provide excellent customer service
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

SHIPPING AND RECEIVING CLERK

TFE Logistics
09.2010 - 10.2011
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Reviewed order data to verify transactions and shipping dates.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.

TECHNICAL SUPPORT

Alorica Incorporated
03.2010 - 09.2010
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted with updating technical support best practices for use by team.
  • Researched product and issue resolution tactics to address customer concerns.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Configured hardware and granted system permissions to new employees.

Education

High School Diploma -

Miami South Ridge Senior High
06.2005

Skills

  • Time Management
  • Leadership Skills
  • Ability to complete several tasks at hand quickly and efficiently
  • Flexible, adaptable, and team oriented
  • Excellent communication skills
  • Attention to detail
  • Reliable
  • Strategic Planning

Timeline

Manager

Tropical Grille LLC
02.2014 - 10.2020

MANAGER

BlockBuster LLC
10.2011 - 01.2014

SHIPPING AND RECEIVING CLERK

TFE Logistics
09.2010 - 10.2011

TECHNICAL SUPPORT

Alorica Incorporated
03.2010 - 09.2010

High School Diploma -

Miami South Ridge Senior High

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Nick PEREZ