Summary
Overview
Work History
Education
Skills
Certification
Professional Development
Personal Information
Timeline
Generic

Nick Pettit

Surprise,AZ

Summary

Instrumental IT Professional bringing 15 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines. Always leading with a team first mindset.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Information Technology Manager

Northern Arizona Healthcare
10.2021 - Current
  • Led a team of applications architects and applications analysts responsible for Ambulatory Revenue Cycle, eSignature, HIM, patient accounting, scheduling, and registration applications.
  • Set team goals and ensured alignment with ITIL practices, collaborating with leaders to meet technology needs.
  • Oversaw small-scale projects, enhancing technology integration and achieving successful outcomes.
  • Led major upgrades and enhancements for critical applications, increasing system efficiency and reducing downtime.
  • Resource Management: Managed the team directly responsible for implementing 13 new clinics with scheduling and patient accounting technologies, a patient bill pay portal, and coordinating multiple Cerner code upgrades as well as enterprise application upgrades.
  • Fostered Collaboration: Built strong partnerships with clinical and IT teams for seamless technology integration.
  • Managed Change: Directed application deployments and system upgrades, achieving high adoption rates through effective training.
  • Streamlined Incident Management: Improved incident and problem management processes, reducing average resolution times and enhancing service delivery.
  • Coached and Mentored: Provided coaching, mentoring, performance reviews, behavior correction, and hiring to develop and enhance team capabilities. Built collaboratives teams in a inclusive and positive manner.
  • Driven Innovation: Introduced new tools and methodologies to improve application lifecycle management and drive continuous improvements.

IT Systems Analyst

Northern Arizona Healthcare
02.2019 - 10.2021
  • - Designed, built, and maintained Cerner Millennium applications, including Core, HIM, and Patient Accounting, tracking issues and resolutions per escalation procedures. - Collaborated with departments such as Business Office, HIM, Coding, and Provider Billing to diagnose issues and propose solutions, acting as a liaison with Cerner for efficient problem resolution.

Applications Analyst

Northern Arizona Healthcare
10.2014 - 02.2019
  • Provided support for non-Cerner clinical applications, including troubleshooting, modifications, and enhancements. - Coordinated upgrades and implementations with internal departments and vendors like 4E, Phillips, CBORD, and Natus, and created Knowledge Base documentation.
  • Worked on a variety of enterprise applications ranging from velocity to transcription systems, and partnered with the interface team to ensure that healthcare information passed through application seamless and securely.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Offered input for complex documents to support client-ready final versions.

Field Services Technician

Northern Arizona Healthcare
06.2014 - 10.2014
  • Performed troubleshooting and repair of computer components and provided tier-one technical support in clinical and business settings. - Configured and implemented Windows, Office 2010, and various mobile devices, supporting deployment and troubleshooting efforts.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

IT Operations Supervisor

United States Air Force
07.2008 - 06.2014
  • Supervised a team specializing in help desk and desktop support, enhancing performance through personalized guidance and mentorship. - Fostered a collaborative work environment, resulting in increased productivity and continuous skill development within the team.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Education

Master of Science in Information Technology & Management -

Trident University
09.2021

Information Systems Technology - undefined

Community College of the Air Force
07.2018

Bachelor of Science in Leadership - undefined

Trident University
10.2017

Skills

  • Project Management: ITIL, Project Planning, Team Leadership, Small-Scale Project Management
  • IT Infrastructure: Application Support, System Integration, Technical Analysis, Troubleshooting
  • Communication: Team Collaboration, Stakeholder Engagement, Documentation, Training
  • Technical Proficiency
  • : Cerner Millennium, ServiceNow, Desktop Support, Clinical Applications
  • Project Coordination
  • Scope Definition
  • Product Development
  • IT risk management
  • Requirements Analysis

Certification

  • CompTIA A+ Certification
  • ITIL Foundations

Professional Development

  • Participated in various internal and external workshops on IT management and application support
  • Graduated from Airman Leadership School as an enlisted NCO.
  • Participated in organizational Echelon front leadership training.

Personal Information

Title: IT Manager

Timeline

Information Technology Manager

Northern Arizona Healthcare
10.2021 - Current

IT Systems Analyst

Northern Arizona Healthcare
02.2019 - 10.2021

Applications Analyst

Northern Arizona Healthcare
10.2014 - 02.2019

Field Services Technician

Northern Arizona Healthcare
06.2014 - 10.2014

IT Operations Supervisor

United States Air Force
07.2008 - 06.2014

Master of Science in Information Technology & Management -

Trident University

Information Systems Technology - undefined

Community College of the Air Force

Bachelor of Science in Leadership - undefined

Trident University

Similar Profiles

CREATE PROFILE
Nick Pettit