Nick Pierce
Bend
Summary
Dynamic Store Manager with extensive experience in retail customer service, excelling in client support and retail and shipping operations oversight. Proven track record in enhancing inventory accuracy and resolving customer issues, fostering strong relationships. Skilled in analytical problem-solving and organizational multitasking, driving team success in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Store Manager
Postal Connections
07.2018 - Current
- Assisted in daily operations and ensured adherence to company policies.
- Provided training support for new staff on store procedures.
- Handled customer inquiries and resolved issues effectively.
- Collaborated with team members to achieve store goals and objectives.
- Managed daily operations to ensure smooth functioning of the store.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customer base.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Front Office Worker
Oregon State University
04.2016 - 06.2018
- Managed front desk operations and assisted college students, faculty and staff in day to day activities at the college.
- Coordinated multi-line phone systems, directing calls to appropriate departments efficiently.
- Trained new staff on customer service protocols and operational procedures to enhance team performance.
- Managed inventory and supply ordering for the office.
- Received, sorted, and distributed incoming mail in assigned mail boxes.
- Maintained a high level of professionalism while addressing guest inquiries and resolving complaints.
Education
Bachelor of Science - Public Health
Oregon State University
Corvallis, OR06.2018
Skills
- Customer support and relations
- Analytical problem-solving
- Organizational multitasking
- Retail operations oversight
- Extensive knowledge of the shipping industry
- Team leadership and coaching
- Staff supervision
- Accurate cash handling
Timeline
Store Manager
Postal Connections
07.2018 - Current
Front Office Worker
Oregon State University
04.2016 - 06.2018
Bachelor of Science - Public Health
Oregon State University
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