Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Nick Pitzel

Jacksonville,Florida

Summary

Exceptional Restaurant Manager with an outstanding track record at Sub Cultured, recognized for setting the standard in customer engagement, conflict resolution, and team leadership. Expert in inventory and quality control, consistently ensuring smooth operations and peak performance. Renowned for delivering unparalleled customer service and creating memorable dining experiences that drive loyalty and repeat business. A passionate leader who elevates every team and consistently exceeds expectations.

Overview

14
14
years of professional experience

Work History

Restaurant Manager

Sub Cultured
12.2015 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Fostered positive work environment, leading to decrease in staff turnover.
  • Implemented cost-saving strategies, reducing waste through meticulous inventory management.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maximized quality assurance by completing frequent line checks.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Party Host

Big Air Inflatable Fun Center
02.2012 - 05.2014
  • Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
  • Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
  • Resolved conflict to maintain fun, positive and safe event environments.
  • Planned parties according to customer specifications.
  • Educated guests on rules and policies to deliver safe, enjoyable experiences.
  • Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
  • Decorated and set tables in accordance with party themes and age groups.
  • Developed customized party plans tailored to each client''s preferences, ensuring memorable experiences for all attendees.
  • Prepared and served food and drinks to guests, meeting hygiene and safety standards.
  • Directed guests to correct areas for eating, dancing, and other services.
  • Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.
  • Promoted a safe environment by enforcing rules and regulations consistently during events.
  • Streamlined party setup and breakdown processes, resulting in increased efficiency and reduced stress for staff.
  • Acted as a strong brand ambassador by maintaining a professional demeanor at all times while representing the company during events.
  • Took information about guests' party size, led to seating, offered menus, checked preferences.
  • Maintained clear communication with clients throughout the planning process, addressing concerns and incorporating feedback as needed.
  • Elevated guest satisfaction by creating engaging and personalized party experiences.
  • Fostered fun and welcoming environment, encouraging guest interaction and participation.
  • Addressed and resolved any guest concerns promptly, maintaining positive atmosphere at all times.
  • Streamlined event planning processes, reducing setup times while maintaining high-quality standards.
  • Ensured safety protocols were in place, leading to events with zero incidents.
  • Maintained high level of professionalism and enthusiasm throughout long events, keeping energy up and ensuring guest satisfaction.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Delivered information and details of interest about facility to visitors.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Supervised gameplay and monitored guests' actions to prevent theft.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Constructed displays and easy-to-read signage to help guests navigate attractions area.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working conditi

Education

High School Diploma -

Duncan U. Fletcher High School
Jacksonville Beach, FL
06-2016

Skills

  • Motivated - hard working - goal driven - optimistic
  • Team management - Table management
  • Inventory control and record keeping - Money handling
  • Customer oriented - Customer loyalty - Customer engagement - Customer service - Passion for customer satisfaction - Complaint resolution
  • Reliable and responsible - Organization and prioritization
  • Adaptable - Performance improvement - Critical thinking - Problem solving
  • Full service restaurant background - Food service background - Safe food handling - Sanitation - Health code compliance
  • Relationship building - Calm and pleasant demeanor
  • Collaboration and teamwork - Training and onboarding
  • Quality control - Monitoring food preparation
  • Conflict resolution - Complaint resolution

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Participate in surfing and fishing, as recreational activities to maintain physical fitness
  • Adventure Travel
  • Personal Development and Self-Improvement
  • Music
  • Team sports
  • Cooking

Timeline

Restaurant Manager

Sub Cultured
12.2015 - Current

Party Host

Big Air Inflatable Fun Center
02.2012 - 05.2014

High School Diploma -

Duncan U. Fletcher High School

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