Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

NICK POULOPOULOS

Millis,MA

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Hardworking

Cocktail Server with strong aptitude for memorization and accurate order fulfillment with personable attitude. Applies knowledge and skill for beverage recommendations to create exceptional customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Bar Waiter

Loutraki Beach Bar Hotel
05.2021 - 10.2022
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Increased bar revenue by upselling premium beverages and promoting special offers.
  • Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
  • Assisted in inventory management, tracking stock levels, and ordering supplies as needed.

Part-time Driver

Uber Technologies Inc.
03.2015 - 10.2017

Owner, GM

The Purple Onion Cafe
03.2011 - 03.2015
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

Baker, Barista, Sandwich Maker, Manager

The Java Stop
09.1996 - 11.2010
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Supported business growth by participating in local community events as a representative of the bakery.
  • Demonstrated adaptability in adjusting recipes based on available ingredients or dietary restrictions upon request.
  • Strengthened relationships with vendors by negotiating favorable pricing terms on ingredient purchases.
  • Minimized operational costs through careful usage of resources while maintaining product quality.
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Trained and supervised new employees on bakery operations and procedures.
  • Created appealing displays to showcase products in bakery.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Operated cash registers and processed payments accurately.
  • Developed recipes for new products and improved existing recipes.
  • Coordinated food deliveries to guarantee timely arrival of supplies.
  • Analyzed customer preferences to design and create tailored products.
  • Cleaned and maintained kitchen equipment and oven.
  • Followed food safety standards when handling ingredients.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.

Education

Bachelor of Science - Culinary Science

Johnson & Wales University
Providence, RI
05.2000

Skills

  • Management
  • Staff development
  • Staff scheduling
  • Customer service
  • Multitasking
  • Team building
  • Culinary
  • Baking
  • Cooking
  • Recipe invention
  • Barista duties
  • Catering
  • POS Systems
  • Menu Memorization
  • Safe Food Handling
  • Menu Recommendations
  • Dining Area Maintenance
  • Food Inspection
  • Food and Beverage Pairings
  • Knowledge of Identification Regulations
  • Item Promotion
  • Drink Preparation
  • Cleaning and Sanitization
  • Cash Handling
  • Food Spoilage Prevention
  • Food Station Setup
  • Guest Relations Management
  • Quality Control
  • Problem-solving
  • Time management
  • Personal hygiene
  • Cleanliness
  • Organization
  • Reliability
  • Food Running
  • Team Player

Accomplishments

  • Supervised team of 12 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

SERVSAFE , National Restaurant Association - 2001-2010 -2019


Languages

English
Native or Bilingual
Greek
Full Professional

Timeline

Bar Waiter

Loutraki Beach Bar Hotel
05.2021 - 10.2022

Part-time Driver

Uber Technologies Inc.
03.2015 - 10.2017

Owner, GM

The Purple Onion Cafe
03.2011 - 03.2015

Baker, Barista, Sandwich Maker, Manager

The Java Stop
09.1996 - 11.2010

Bachelor of Science - Culinary Science

Johnson & Wales University

Similar Profiles

CREATE PROFILE
NICK POULOPOULOS