Nick Prodahl
Draper,Utah
Summary
Dynamic professional with a proven track record in customer relations and operations management. Expertise in enhancing client services and developing effective marketing initiatives that drive sales and build community partnerships.
Overview
13
13
years of professional experience
Work History
Owner
Snap On Tools Franchise
02.2023 - 11.2025
- Managed daily operations of franchise, ensuring optimal customer service and product availability.
- Trained and mentored staff on tool sales techniques and customer engagement strategies.
- Developed marketing initiatives to promote new products and drive sales growth within the community.
- Oversaw inventory management, utilizing point-of-sale systems to track stock levels accurately.
- Enhanced store layout for improved customer experience and accessibility to high-demand products.
- Established relationships with local businesses to increase brand visibility and partnership opportunities.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Master Technician
Karl Malone Toyota
01.2019 - 02.2023
- Diagnosed complex automotive issues using advanced diagnostic tools and software.
- Performed repairs on various vehicle systems, ensuring compliance with industry standards.
- Conducted quality control inspections to verify precision in completed work and customer satisfaction.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
- Completed customer orders and warranty services according to manufacturer specifications.
Master Technician
Carlson Toyota
06.2012 - 11.2018
- Diagnosed and repaired vehicle systems using advanced diagnostic equipment.
- Led a team of technicians in performing complex repairs and maintenance tasks.
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
Education
Degree in Automotive Service - Automotive Repair
Dunwoody College of Technology
Minneapolis, MN04-2010
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Business management
Timeline
Owner
Snap On Tools Franchise
02.2023 - 11.2025
Master Technician
Karl Malone Toyota
01.2019 - 02.2023
Master Technician
Carlson Toyota
06.2012 - 11.2018
Degree in Automotive Service - Automotive Repair
Dunwoody College of Technology