NICK PROTZO
Gustine,CA
Summary
Dynamic professional with a proven track record in customer service and mechanical systems, honed at Mister Car Wash and TJ Max. Excelled in problem-solving and engine repair, boosting customer loyalty and streamlining warehouse operations. Skilled in both team leadership and hands-on technical tasks, achieving significant efficiency improvements.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Mister Car Wash
12.2019 - 08.2020
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Lead Warehouse Worker
TJ Max
03.2018 - 09.2018
- Maintained a safe working environment by enforcing strict adherence to safety regulations and guidelines.
- Reduced order processing time with enhanced inventory management strategies.
- Led a team of warehouse workers in daily tasks, ensuring accuracy and timeliness in order fulfillment.
- Trained new employees on warehouse operations, resulting in increased productivity levels among staff members.
- Improved warehouse efficiency by streamlining processes and implementing best practices.
Laborer
Agalon Fence Resto
01.2014 - 09.2017
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols to prevent accidents and injuries.
Student Laborer
East Bay Regional Parks District
06.2013 - 07.2014
- Enhanced project efficiency by assisting in the completion of various construction tasks.
- Demonstrated adaptability by quickly learning new skills and techniques as required for each project.
- Improved worksite organization by maintaining accurate inventory records for tools, materials, and equipment.
- Maintained a clean and organized worksite, contributing to a safe and efficient work environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Hand and power tools
- Engine repair
- Mechanical Systems
- Tire Services
- Auto and engine repair
- Welding and fabrication
- Grease and Lubricant Application
- Fluid Exchanges
- Preventive Maintenance
Timeline
Customer Service Representative
Mister Car Wash
12.2019 - 08.2020
Lead Warehouse Worker
TJ Max
03.2018 - 09.2018
Laborer
Agalon Fence Resto
01.2014 - 09.2017
Student Laborer
East Bay Regional Parks District
06.2013 - 07.2014
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