Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nick Regnier

Saline,MI

Summary

Innovative and customer-focused professional with experience in service advocacy. Outstanding problem-solving, conflict resolution and leadership traits. Confident in building excellent rapport with customers and ensuring complete satisfaction with services and products. Adept at resolving internal and external issues productively.


Developed strong communication and problem-solving skills within fast-paced customer service environment. Demonstrated ability to build rapport with clients, resolve conflicts, and ensure high levels of satisfaction. Looking to transition into new field where these skills can drive positive outcomes and foster strong relationships.

Overview

10
10
years of professional experience

Work History

Service Advocate

Target
11.2024 - Current
  • Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Advised customers on additional features or benefits that could enhance their experience with the companies offerings.
  • Delivered friendly service and offered expert support in every interaction.
  • Guided customers through the checkout process and explained payment options.

Service Advocate

Target
07.2021 - 10.2024
  • Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Advised customers on additional features or benefits that could enhance their experience with the companies offerings.
  • Delivered friendly service and offered expert support in every interaction.
  • Guided Customers through the checkout process and explained payment options.

Usher

Cinemark 16 & XD
05.2015 - 03.2020
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Directed ticket holders to seats and facility locations.
  • Maintained professional demeanor to represent venue and create positive impression.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Maintained updated knowledge of event information to provide guests with accurate details.
  • Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
  • Maintained clean and organized venue to create pleasant experience for guests.
  • Enhanced audience experience by guiding them efficiently to their seats.
  • Reviewed tickets for authenticity and applicability to particular event.

Sales Associate (Seasonal)

Best Buy
10.2016 - 01.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.

Sales Associate (Seasonal)

Best Buy
10.2015 - 01.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.

Sales Associate (Seasonal)

Best Buy
10.2014 - 01.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.

Education

Some College (No Degree) - Tourism And Hospitality

University of Toledo
Toledo, OH

High School Diploma -

Bedford Senior High School
Temperance, MI
06.2010

Skills

  • Strategic Decision-Making
  • Customer Service Experience
  • Customer Issue Management
  • Advanced Problem Solving
  • Effective Call Management
  • Effective Issue Resolution
  • Skilled in Task Management

Timeline

Service Advocate

Target
11.2024 - Current

Service Advocate

Target
07.2021 - 10.2024

Sales Associate (Seasonal)

Best Buy
10.2016 - 01.2017

Sales Associate (Seasonal)

Best Buy
10.2015 - 01.2016

Usher

Cinemark 16 & XD
05.2015 - 03.2020

Sales Associate (Seasonal)

Best Buy
10.2014 - 01.2015

Some College (No Degree) - Tourism And Hospitality

University of Toledo

High School Diploma -

Bedford Senior High School

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Nick Regnier