Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nick Ringle

Columbus,Ohio

Summary

Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.

Overview

2
2
years of professional experience

Work History

Customer Experience Manager

Michaels Craft Store
Grove City, OH
11.2022 - Current
  • Analyzed customer feedback data to identify areas of improvement in the customer experience.
  • Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
  • Managed escalated customer issues and resolved conflicts in a timely manner.
  • Monitored customer service performance metrics and created reports for senior management review.
  • Developed programs for recognizing employees who demonstrate exemplary levels of service excellence.
  • Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Processed a variety of monetary transactions including withdrawals, deposits, transfers, check cashing.
  • Prepared bank deposits and ensured accuracy of deposit slips.

Prepared Foods Clerk

Giant Eagle
Hilliard, Ohio
02.2022 - 11.2022
  • Peeled, chopped and sliced produce for use in cold and cooked items.
  • Stored raw ingredients properly following established guidelines for temperature control.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Took and recorded temperatures of food, refrigerators and freezers.
  • Prepared meats, vegetables or desserts according to orders or instructions.
  • Maintained a clean, organized work area to ensure customer satisfaction.
  • Set up displays of prepared foods according to store specifications and merchandising standards.
  • Prepared and stocked food items in accordance with health and safety regulations.
  • Packaged bulk orders for catering services and special events in an efficient manner.
  • Rotated stock regularly to maintain product freshness.
  • Replenished and organized department supplies throughout each shift.
  • Assisted customers with product selection, including providing samples of prepared foods.
  • Replenished merchandise shelves as needed throughout the day.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Adhered to all company policies and procedures related to the sale of prepared foods.

Kitchen Crew Member

Swensons Drive-Ins
Dublin, OH
09.2021 - 02.2022
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Followed recipes and customer requests to prepare meals.
  • Trained new employees on proper usage of kitchen equipment.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Prevented spoilage or cross-contamination by storing food in designated containers and areas.
  • Cleaned frying vats after every shift using approved degreasing solutions.
  • Performed daily maintenance checks on fryers including oil level monitoring.
  • Cooked multiple orders simultaneously during busy periods.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Collaborated with team to deliver timely service of items.
  • Communicated with kitchen staff to complete orders quickly.

Education

Some College (No Degree) - History

Columbus State Community College
Columbus, OH

Skills

  • Cross-Functional Collaboration
  • Data Analytics
  • Retention Management
  • Account Management
  • Training and Onboarding
  • Relationship Building
  • Decision-Making
  • Bank Deposit Preparation
  • Inventory Tracking
  • Inventory Management
  • Deposit and Withdrawal Processing
  • Cash Register Operations
  • Drawer Balancing
  • POS Systems
  • Cash Handling

Languages

English
Native/ Bilingual
American Sign Language
Native/ Bilingual

Timeline

Customer Experience Manager

Michaels Craft Store
11.2022 - Current

Prepared Foods Clerk

Giant Eagle
02.2022 - 11.2022

Kitchen Crew Member

Swensons Drive-Ins
09.2021 - 02.2022

Some College (No Degree) - History

Columbus State Community College

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Nick Ringle