Nick Rojas
Anaheim,CA
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
5
5
years of professional experience
Work History
Server
Hilton Hotel Crave Pizza
02.2023 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Delivery Driver
Grub Hub
10.2020 - 02.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
Salesman
Farmers Insurance Agency
08.2022 - 12.2022
- Promoted and up-sold products and services to meet needs of customers.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Medical Sales Representative/Medication Delivery
RX2GO
09.2021 - 04.2022
- Generated revenue by liaising between doctors and companies to sell products.
- Demonstrated proper equipment use by showing clients product setup and operation using advanced knowledge of medical and surgical processes.
- Facilitated upselling by cultivating productive relationships with clients, doctors' office staff, and clinical center personnel.
- Worked with medical teams on smooth implementation and operation of new products.
- Conducted market research to collect information and insights about target market.
- Exceeded sales goals, increased revenue and facilitated sales.
Cashier Assistant Manager
Walmart
10.2020 - 08.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Monitored areas for security issues and safety hazards.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Professional Car Detailer
Angels Car Detailing
01.2021 - 07.2021
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed and buffed vehicle bodies for professional shine.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Shined vehicle windows and windshields to remove water spots.
- Advised customers on regular care needs to prevent issues such as deteriorating paint.
- Planned and coordinated work for team of detailers.
- Ran mobile detailing unit to serve customers across local community.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
Cashier
Del Taco
02.2019 - 11.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Food Service Worker
McDonald's
10.2018 - 02.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Cooked batches of food according to standard recipes.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
Ice Cream Maker
La Michoacana Ice Cream Parlor
04.2018 - 09.2018
- Kept work area tidy and sanitary, promptly addressing spills and other messes.
- Introduced new menu items, sundae toppings and cone varieties to encourage upselling and add-on purchases.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Offered samples of new ice cream flavors to customers.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Chose, inspected, weighed and measured ingredients for each production run.
- Cleaned and sterilized factory processing containers and work areas to keep foods safe.
- Followed instructions and processes to maintain food and beverage integrity.
- Maintained optimal safety levels by cleaning and sterilizing vats and processing equipment between every batch.
- Created batches of food products with specified flavor, texture, clarity, bouquet and color profiles by following production recipes and procedures.
Education
High School Diploma -
Shaffer High School
Orange, CA08.2020
Skills
- Proficient in Microsoft Office
- Collaboration
- Conflict Resolution
- Articulate and Persuasive
- Adaptability and Flexibility
- Client Needs Assessment
- Sales Expertise
- Retail Loss Prevention
- Time Management
- Customer Service
- Product Recommendations
- Sales Leadership
Languages
Spanish
Native or Bilingual
Timeline
Server
Hilton Hotel Crave Pizza
02.2023 - Current
Salesman
Farmers Insurance Agency
08.2022 - 12.2022
Medical Sales Representative/Medication Delivery
RX2GO
09.2021 - 04.2022
Professional Car Detailer
Angels Car Detailing
01.2021 - 07.2021
Delivery Driver
Grub Hub
10.2020 - 02.2023
Cashier Assistant Manager
Walmart
10.2020 - 08.2021
Cashier
Del Taco
02.2019 - 11.2019
Food Service Worker
McDonald's
10.2018 - 02.2019
Ice Cream Maker
La Michoacana Ice Cream Parlor
04.2018 - 09.2018
High School Diploma -
Shaffer High School
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