Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICK SEMAKULA

Watertown,MA

Summary

Self-motivated {MG/SUPPORT COORDINATOR} brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Results-oriented Support Manager offering 4 years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Outgoing SUPPORT COORDINATOR /BEHAVIORAL JOB COACH with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized simultaneous office functions and direct administrative personnel to meet needs of THE INDIVIDUAL CARE AND WELL BEING professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level ASSISTANT MG OR STAFF MEMBER position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

H.H.A [ HOME HEALTH AID

HOMECARE 24
04.2022 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Followed nutritional plans to prepare optimal meals.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Developed rapport to create safe and trusting environment for care.
  • Administered medication as directed by physician.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Provided transportation and appointments management.
  • Developed individual care plans for clients based on specific needs.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Transported clients for medical and personal outings.
  • Provided direct personal care and administrative services to clients.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Scheduled and coordinated medical appointments.
  • Administered medications in accordance with doctor's instructions.
  • Assisted with end-of-life care.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Documented vital statistics and coordinated with health care providers.
  • Improved patients' comfort with massage and application of topical treatments.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.

Driver, Warehouse Orders

UPS
06.2018 - 07.2020
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Obtained signatures from customers upon delivery of goods.
  • Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Expedited deliveries to meet customer deadlines and requirements.

Behavioral Job Coach

BEAVER BROOK STEP
07.2003 - 12.2018
  • Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges. through staff and individuals .Collaborated with local employers to identify job opportunities for clients.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
  • Conducted mock interviews to help clients prepare for interviews with potential employers.
  • Assisted clients in building successful job search strategies.
  • Assisted clients in cultivating professional networks to increase job opportunities.
  • Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
  • Evaluated diagnostic data to determine eligibility and needed services.
  • Mobilized case management system to document service delivery and case progress. for years and i have done this for groups of people.
  • Provided ongoing guidance and support to clients throughout job search and onboarding process
  • Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges
  • Collaborated with local employers to identify job opportunities for clients
  • Developed and maintained relationships with community resources to support job coaching
  • Kept detailed records of individual histories, scores, and documents
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history
  • Conducted mock interviews to help clients prepare for interviews with potential employers
  • Assisted clients in building successful job search strategies
  • Developed and implemented job coaching plans for clients with diverse career goals
  • Assisted clients in cultivating professional networks to increase job opportunities
  • Coached clients on resume and cover letter development to enhance opportunities
  • Worked with job seekers to determine job targets based on skills and personality
  • Created and managed job search strategies for clients to improve job search success
  • Developed and facilitated job search workshops for clients to enhance job search skills
  • Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence
  • Assisted individuals with addressing disabilities and developing career plans
  • Assisted clients in exploring career options and vocational goals
  • Customized vocational exploration activities to identify self-determined rehabilitation needs and goals
  • Coordinated community resources and secured referrals
  • Led vocational assessments for clients with physical, emotional, intellectual and behavioral disabilities
  • Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions
  • Evaluated diagnostic data to determine eligibility and needed services
  • Mobilized case management system to document service delivery and case progress

Support Coordinator

W.c.i
04.2004 - 10.2012
  • Worked with other departmental staff to answer questions and resolve problems.
  • Maintained and verified accuracy of records and generated miscellaneous reports.
  • Coordinated meetings and events for internal and external groups.
  • Scheduled appointments and meetings for director and staff members -member team.
  • Performed general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Coached employees through day-to-day work and complex problems.
  • Created, prepared, and delivered reports to various departments.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Prepared employee schedules for maximum coverage during key hours. gave meds, planned outings , trips,activities,shopping,helped with isps,etc
  • Scheduled appointments and meetings for director and staff members-member team

Education

Bachelor of Science - I Was Aiming For Medicine But Didn't Finish

Vcu
907 Floyd Ave,Richmond,va 23284
09.2000

Skills

  • Operational Support
  • Data Communications
  • Speech-Language Pathology
  • Patient Support
  • Microsoft Excel
  • Administrative Support
  • Team Goals
  • Office Organization
  • Data Analysis and Modeling
  • Handling Complaints
  • Care Coordination Support
  • Special Requirements
  • Individualized Service Plans
  • Emergency Situations
  • Social Support
  • Inquiry Requests
  • Meeting Coordination and Support
  • Report Preparation and Analysis
  • Coordinate Schedules
  • Staff Training
  • Communications Support
  • Team Support
  • Write Reports
  • Leadership and Change Management
  • Weekly Payroll
  • Office Supplies and Inventory
  • Microsoft Office
  • Team Meeting Facilitation
  • Supporting Daily Living Needs
  • Evaluate Performance
  • Case Support
  • Annual Planning
  • Project Support
  • Residential Support
  • Meal Cooking
  • Database Maintenance
  • Home Visits
  • Service Accounts
  • Home health care expertise
  • At-home healthcare
  • Home health and hospice
  • Health screenings
  • Medicare and Medicaid applications
  • Medical aid experience
  • Health and safety compliance
  • Electronic health records
  • Mental health evaluations
  • CPR and first aid
  • Healthcare Collections
  • Aiding transition of data
  • Health and safety
  • Mental health assessments
  • Global health understanding
  • First Aid/CPR
  • Health evaluations

Timeline

H.H.A [ HOME HEALTH AID

HOMECARE 24
04.2022 - Current

Driver, Warehouse Orders

UPS
06.2018 - 07.2020

Support Coordinator

W.c.i
04.2004 - 10.2012

Behavioral Job Coach

BEAVER BROOK STEP
07.2003 - 12.2018

Bachelor of Science - I Was Aiming For Medicine But Didn't Finish

Vcu
NICK SEMAKULA