Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Timeline
Generic

Nick Smith

Colchester,CT

Summary

Customer-oriented parts manager with several years of experience in business operations and sales support to meet customer demands. Hardworking, resourceful leader with customer service, multitasking, and time management abilities, with a background in food prep. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Parts Sales Manager

AutoZone
Colchester, CT
02.2022 - Current
  • Assisted customers in selecting appropriate products based on their needs.
  • Analyzed existing processes and identified areas for improvement in order to streamline operations.
  • Implemented promotional initiatives to increase sales volume and boost revenue growth.
  • Tracked orders through the supply chain process from purchase order placement until delivery at the store level.
  • Provided excellent customer service by responding to inquiries in a timely manner.
  • Recruited, trained, and supervised staff members within the Parts Sales Department.
  • Established performance goals for team members and monitored progress towards those goals.
  • Supervised daily operations of the parts department, including ordering, stocking, and selling of products.
  • Processed payments from customers and updated financial records accordingly.
  • Prepared quotes for special orders as requested by customers.
  • Collaborated with other locations to ensure the availability of products and provide an optimal customer experience.
  • Ensured compliance with relevant regulations related to automotive parts sales.
  • Resolved customer complaints promptly and efficiently.
  • Maintained accurate inventory records and monitored stock levels.
  • Managed returns of defective or incorrect items according to company policy.
  • Organized regular training sessions for staff on product knowledge and customer service.
  • Created effective sales strategies to maximize profits.
  • Monitored performance targets and sales metrics of sales team to monitor productivity.
  • Executed product expertise and department process improvements to meet organizational goals.
  • Conducted complimentary battery and alternator tests, engine code checks, and installations of batteries, wipers, lights, and filters.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Performed scheduled inventory audits per to verify accuracy and product availability.
  • Utilized parts management software for inventory tracking and order processing.
  • Collaborated with the sales team to support marketing and promotional activities.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Developed and maintained relationships with customers to ensure quality service, and drive long-term business development.
  • Implemented sustainability initiatives to minimize waste and promote recycling of parts.
  • Organized and maintained the parts warehouse for easy access and efficient workflow.
  • Managed customer inquiries and complaints regarding parts availability and pricing.

Deli Clerk & Prepared Foods Cook

Stop & Shop
Colchester, CT
09.2019 - 11.2021
  • Maintained cleanliness of the deli area and equipment.
  • Weighed, wrapped, and labeled meats, cheeses, and salads for customers' orders.
  • Rotated product on shelves to ensure freshness.
  • Adhered to health and safety standards while preparing, handling, and storing food.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Greeted customers in a friendly and professional manner.
  • Stocked shelves with fresh items daily.
  • Assisted customers with selecting products from the deli case or menu board.
  • Trained new employees on proper handling of food, safety protocols, customer service techniques, proper cooking techniques, and recipes.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Provided accurate pricing information when requested by customers.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Documented and entered special orders for event catering and party trays.
  • Offered samples to promote and upsell specials.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Prepared and stocked food in a buffet.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Maintained a clean working environment through the peak of COVID by adhering to all safety and sanitation standards.
  • Conducted quality control checks on all prepared foods to verify that specifications are met.
  • Maintained accurate records of all food production including temperatures logs for safety purposes.
  • Operated various kitchen equipment, such as grills, ovens, steamers, and fryers, in a safe manner.
  • Ordered necessary supplies from vendors as needed according to budget constraints.
  • Performed regular maintenance on kitchen equipment following manufacturer's instructions for use and care.
  • Prepared and cooked a variety of meats, poultry, seafood, vegetables and other food items in accordance with established recipes and procedures.
  • Received and stored food and supplies.

Education

High School Diploma -

Bacon Academy
Colchester, CT
06-2016

Some College (No Degree) - Computer Science

Keene State College
Keene, NH

Some College (No Degree) - Computer Science

Three Rivers Community College
Norwich, CT

Skills

  • Inventory management
  • Customer service
  • Parts ordering
  • Supply chain management
  • Product knowledge
  • Team building
  • Employee training
  • Performance monitoring
  • Promotional strategies
  • Conflict resolution
  • Sales promotion
  • Warehouse management
  • Task delegation
  • Operational efficiency
  • Parts documentation
  • Profit and loss tracking
  • POS systems operations
  • Inventory auditing
  • Returns processing
  • Customer relations
  • Ordering parts
  • Food preparation
  • Food safety
  • Communication skills
  • Cleaning and sanitizing
  • Food quality control

Affiliations

  • Former member of the Bacon Academy Math Team
  • Former member of the Bacon Academy Robotics Team
  • Former member of Boy Scout Troop 109

Certification

  • AutoZone Parts Expert Certified

Accomplishments

  • Multiple poems published in various children's poetry books
  • Several school awards for outstanding performance in math

Timeline

Parts Sales Manager

AutoZone
02.2022 - Current

Deli Clerk & Prepared Foods Cook

Stop & Shop
09.2019 - 11.2021

High School Diploma -

Bacon Academy

Some College (No Degree) - Computer Science

Keene State College

Some College (No Degree) - Computer Science

Three Rivers Community College

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