Nick Stewart
Summary
Dynamic Technology Specialist with over 13 years of experience delivering impactful IT solutions across diverse sectors, including healthcare and finance. Expertise includes system implementations, end-user support, and network troubleshooting, demonstrating a strong commitment to enhancing operational efficiency and minimizing downtime. Proficient in leveraging advanced tools such as SQL, Active Directory, and ServiceNow to streamline processes and drive productivity. Renowned for adaptability in fast-paced environments, effectively managing multi-site rollouts and providing tailored training to ensure user proficiency while fostering collaboration and optimizing technology adoption for diverse clientele.
Overview
12
12
years of professional experience
Work History
Software Implementation Trainer
Idexx Laboratories
03.2025 - Current
- Delivered live, in-person, and virtual training on the ezyVet veterinary practice management software to clinical staff across the U.S.
- Collaborated with implementation teams and clinic managers to tailor training sessions based on each practice’s workflows and needs.
- Traveled nationwide to onboard new veterinary clinics, providing hands-on software instruction for front desk, technicians, and DVMs.
- Conducted one-on-one coaching, group sessions, and workflow simulations to ensure adoption and system proficiency.
- Facilitated smooth go-lives by supporting staff on-site, troubleshooting real-time issues, and reinforcing system usage best practices.
- Utilized tools like Slack, Zoom, Microsoft Teams, and custom LMS platforms to manage communication and learning materials.
- Documented feedback, usage patterns, and post-training evaluations to support product improvements and user experience optimization.
- Maintained a deep understanding of ezyVet features, including sales templates, SOAP notes, estimate finalization, diagnostics, and billing workflows.
Technical Consultant
Abbott Laboratories
09.2024 - 03.2025
- Implemented and configured Abbott rapid testing machines across healthcare facilities.
- Delivered comprehensive training and support to enhance staff proficiency with technology.
- Provided technical resolutions and compliance strategies aligned with healthcare regulations.
- Enhanced device reliability and on-site performance during high-demand operations.
- Developed system integration plans to streamline operations and improve efficiency.
Data Migration Analyst
Quanta Services
01.2024 - 08.2024
- Led secure data migrations across SQL Server, Oracle, OneDrive, SharePoint, SCCM, and Office 365.
- Developed and executed comprehensive migration strategies, ensuring zero data loss and business continuity.
- Conducted thorough data quality assessments, implementing corrective actions to enhance data integrity.
- Collaborated with cross-functional teams to streamline cloud adoption and integration processes.
- Trained team members on best practices for data security and migration protocols.
MSP Technical Consultant
Visual Edge I.T.
09.2022 - 02.2023
- Designed and deployed robust security solutions, enhancing network integrity and compliance.
- Configured, maintained Cisco ASA, Linux servers, and SQL databases to streamline IT operations.
- Executed cloud storage implementations, improving data accessibility and security protocols.
- Conducted comprehensive audits, elevating system security posture by 35%.
- Collaborated with cross-functional teams to deliver technology solutions aligned with business objectives.
Broadcast IT Support
Fox Corporation
02.2022 - 05.2022
- Delivered Tier 1 and Tier 2 desktop and broadcast tech support for live television production and newsroom operations.
- Installed, configured, and maintained A/V and IT equipment, including video switchers, monitors, encoders, and broadcast servers.
- Managed user accounts and system configurations using Active Directory and ServiceNow.
- Ensured real-time troubleshooting of broadcast signal issues for uninterrupted live transmissions.
- Collaborated with engineering and production teams to optimize studio tech setups and streamline operational workflows.
Tier 2 Technical Support
UAB Medicine
08.2018 - 01.2022
- Delivered Tier 2 support for clinical systems across hospital departments, including Cerner, Epic, PowerChart, and Cisco Meraki.
- Resolved advanced hardware/software issues remotely with Bomgar, enhancing ticket resolution time and improving staff satisfaction.
- Executed network troubleshooting, VPN access, and device management via Cisco Meraki dashboards.
- Facilitated secure access and permissions for medical staff on EHR applications and hospital IT systems.
- Collaborated with cross-functional teams to implement new technologies, streamline processes, and support system upgrades.
Help Desk Team Manager
T.D. Bank
09.2015 - 07.2017
- Led large-scale IT migration, managing end-user transitions across multiple departments with minimal downtime.
- Supervised help desk team to resolve escalated technical issues, ensuring SLA compliance and efficient ticket resolution.
- Managed Active Directory setups, password resets, and system access configurations during migration.
- Streamlined workflows with ServiceNow, enhancing help desk productivity and communication.
- Trained and mentored junior staff, improving team performance during critical migration phases.
Technology Consultant
Bell Foundation / Boston Public Schools
06.2013 - 10.2015
- Led IT infrastructure upgrades across multiple school sites, executing LAN-to-fiber transitions and Cisco/Active Directory deployments.
- Provided hands-on support for computer labs, assisting students and staff with hardware, software, and network issues.
- Managed classroom technology, ensuring reliable access to digital learning tools and secure network connectivity.
- Trained and supervised junior IT staff, promoting best practices in troubleshooting and cybersecurity.
- Collaborated with educational stakeholders to identify technology needs and implement effective solutions.
Education
Bachelor of Science - Information Systems
University of Arizona (UAGC)
05-2027
Music Technology
Berklee College of Music
Boston, MASkills
- ServiceNow administration
- Access control configuration
- Proficient in Cisco Meraki
- Cerner
- Epic implementation
- Windows Server administration
- Linux
- AWS
- Cloud computing with Azure
- Experienced with Office 365 applications
- SCCM administration
- SQL Server
- Presentations and demonstrations
- Network configuration
- Helpdesk administration
- Software implementation
Websites
Timeline
Software Implementation Trainer
Idexx Laboratories
03.2025 - Current
Technical Consultant
Abbott Laboratories
09.2024 - 03.2025
Data Migration Analyst
Quanta Services
01.2024 - 08.2024
MSP Technical Consultant
Visual Edge I.T.
09.2022 - 02.2023
Broadcast IT Support
Fox Corporation
02.2022 - 05.2022
Tier 2 Technical Support
UAB Medicine
08.2018 - 01.2022
Help Desk Team Manager
T.D. Bank
09.2015 - 07.2017
Technology Consultant
Bell Foundation / Boston Public Schools
06.2013 - 10.2015
Bachelor of Science - Information Systems
University of Arizona (UAGC)
Music Technology
Berklee College of Music
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