NICK TAYLOR
The Colony,TX
Summary
Serviced-focused General Manager with almost a decade of experience in an iconic, upscale, and high volume 10 million dollar a year full service restaurant. Dedicated to delivering positive customer experiences to promote loyalty and repeat business. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Focused on increasing revenues and expanding margin. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
General Manager of Operations
13 Coins
SeaTac , WA
03.2017 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth at rates of 8-10% per year while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Restaurant Manager
13 Coins
SeaTac , Washington
03.2014 - 03.2017
- Correctly calculated inventory and ordered appropriate supplies
- Led and directed team members on effective methods, operations and procedures
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Bar Manager
Hi Ho Tavern
Great Falls , Montana
01.2012 - 01.2014
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Maximized customer service by training staff, overseeing operations and resolving issues.
Bar and Restaurant Manager
The Montana Club
Great Falls, Montana
09.2012 - 09.2013
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
Associate of Arts -
Dawson Community College
2010
High School Diploma -
Charles M Russel
Great Falls, MT06.2007
Skills
- Accomplished manager Decisive
- Goal-oriented Relationship building
- Positive and upbeat Customer service focus
- Strong interpersonal skills Contract preparation
- Analytical problem solver Professional demeanor
- Extensive personal network Multi-tasking strength
- High energy Interpersonal skills
- Performance Monitoring and Evaluation
- Originality and Creativity
- Policy Development and Enforcement
- Problem Anticipation and Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
General Manager of Operations
13 Coins
03.2017 - Current
Restaurant Manager
13 Coins
03.2014 - 03.2017
Bar and Restaurant Manager
The Montana Club
09.2012 - 09.2013
Bar Manager
Hi Ho Tavern
01.2012 - 01.2014
Associate of Arts -
Dawson Community College
High School Diploma -
Charles M Russel
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