Nick Tsamoudakis

Product Engineering / Professional Services / Product Support
• Oversee global teams of product and support engineers in Americas, EMEA, and Asia.
• Report directly to VP and global leaders to transfer knowledge, build confidence, enable stakeholder decisions.
• Developed strategic alliances with third parties to enhance service delivery.
• Oversaw special projects to architect and implement solutions for banking and government agencies.
• Developed multiple business partnerships for integration of NEC products into holistic solutions and OEM resale.
• Created, from the ground up, Professional Services and Managed Services offerings related to integration and management of IT datacenter servers, storage, backup, disaster recover, AWS / Azure BaaS and SaaS solutions.
• Develop strategies and new initiatives to advance organizational and technical level of departments, and products.
• Created Customer Support centers in the US. Developed support methodologies and processes for L1-L3 24/7 Helpdesk and Contact Center based on ITIL best practices.
• Lead development meetings with various product management groups. Provide detailed customer and market technical enhancement requirements.
• Establish and secure budgets for departments and projects.
• Managed delivery time, budget, and resource allocations to ensure successful project completion. Maintained above 100% KPI rating for Professional Services delivery.
• Generated revenue growth of 400% in US and EMEA markets for enterprise disaster recovery and business continuity products and services.
• Created training and certification programs for resellers, integrators, and customers.
• Implement customer satisfaction surveys to gather feedback for continuous departmental improvements. scores by 40%. Maintain above 100% of KPI scores including response time and resolution scores.

• Oversee all internal IT operations for internal users and corporate data centers.
• Architect and implement corporate datacenter servers, storage, network, backups, disaster recovery, and telecommunications.
• Developed proprietary software and scripting for automation of many IT functions, migrations, and monitoring.
• Implemented new corporate WAN connecting field offices and providing remote secure connectivity for remote users.
• Developed corporate IT security policies and procedures.
• Guided organizational technology strategy and roadmaps. Oversaw equipment rollouts and installations.
• Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
• Negotiated contracts with voice and data providers and reduced telecom expenditures by 30%.
• Improved overall user satisfaction of IT score by 80% by improving processes, developing self-service Helpdesk portal for knowledge base and providing ongoing user training.