Nick Valdez-Rivas
Mt. Dora,FL
Summary
Dependable customer service professional with a proven track record of supporting customers in English and Spanish. Currently excelling at Key Foods as a cashier, consistently assisting customers, handling high-pressure situations, and communicating clearly and patiently. Proficient with Apple devices (iPhones, iPads, MacBook) and effectively resolving customer issues remotely by phone. Strong typing skills, adaptability to different personalities, and ability to remain calm under pressure. Seeking part-time remote opportunity to enhance communication skills while assisting others.
Overview
1
1
year of professional experience
Work History
Cashier
Key Foods
08.2024 - Current
- Provide excellent customer service in English. Handle transactions, assist customers, and manage busy rushes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Stay calm under pressure and adapt communication to fit each customer.
- Assisted customers with returns, refunds and resolving transaction issues.
Volunteer
Mount Dora High School
03.2024 - 04.2024
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Catering and prepping food.
Education
High School Diploma -
Mount Dora High School
Mount Dora, FL05-2025
Skills
- Familiar with Apple products (iPhone, iPad, MacBook)
- Remote phone support experience
- Quick and accurate typing
- Calm, patient, and friendly under pressure
- Call handling
- Workflow optimization
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Cashier
Key Foods
08.2024 - Current
Volunteer
Mount Dora High School
03.2024 - 04.2024
High School Diploma -
Mount Dora High School
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