Nick Vento
Corona,Ca
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Director of Learning
Montage Resort
2020.01 - Current
- Overseeing training and development of executives to oversee their teams and building relationships with directors and VPs
- Facilitating over 500 to 500 people for on boarding creating a culture that deems fit to Montage
- Creating several journey focuses for hourly associates maintaining a guide to leadership and honing in on their skill for success
- Creating, maintaining and facilitating several sessions for hourly associates that include: Feedback, Conflict Resolution, Empathy, Teamwork and Brand you
- Creating roundtables with hourly associates focusing on what are the training needs for them specifically. Then creating a plan of action for each
- Creating a Mentor program for hourly associates. Salaried leaders mentor hourly associates as I focus on learning topics
- Oversee FORBES training and LQA training by facilitation to the Resort Logistically booked rooms, set up AV, ran zoom content, delivered and created several different classes for Leadership Created a Mentor program for Executives and hourly Associates Redeveloped and maintained the new hire training and connection
- Maintaining and auditing standards and practices with Guest interaction Focusing on mentoring and guiding Executives, Leaders and hourly to excel at their roles
Learning and Development Manager /Human Resources, Global Manager
Disneyland Resort
2014.01 - 2020.01
- Overseeing Salary Learnings program for the Disney Brand Global Manager focusing on curating content to ensure that partners in
- Hong Kong, Hawaii, Paris, Florida and China are facilitating the same learnings for the Brand Facilitated and presented content to Executives, Directors, VPs, Presidents and hourly
- Organized and edited training manuals, visual aids, powerpoints and other educational material
- Leaders to ensure Leadership development Provided conflict resolution between employees
- Being knowledgeable and understanding several different unions to assist employees Establishing and maintaining consulting relationship with VPs, Directors and Executives Overseeing a Team of coordinators with a focus on Leadership and presence
- Marinating the Team’s schedule, projects, development and ensuring their performance is always top notch
- Facilitated over 600 hours to hourly leaders focusing on teamwork, feedback, conflict and mentorship
- Focusing on New Hire training for Cast Members that are new to the Resort
- Overseeing a program that trains over 400 new hires every weekend
- Overseeing a Team of 15 facilitators that train the new hired Cast Members
- Ensuring their facilitation skills and knowledge are up to par.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets
- Set aggressive targets for employees to drive company success and strengthen motivation
- Trained new hires to perform cross-training exercises with experienced workers
- Conducted training courses and prepared videos for long-term use
Stage Manager, Scheduler, Trainer, 2
Disney land Entertainment performer
1999.01 - 2014.01
- Focused on the scheduling of hourly Cast Members for positions throughout the Disneyland Resort
- Arranged schedules for up to 75 Entertainment Cast Members
- Building relationships with Leaders throughout the Resort making sure that the Training needs for hourly and salaried Cast Members are met in Entertainment
- Creating, maintaining and facilitating an hourly lead class for the Entertainment department
- Developing a coaching class for hourly leaders throughout the Character department
- Igniting a focused entertainment roundtable with hourly Cast Members to hear about any training concerns that might be happening. Then creating a class to support those concerns
Education
Bachelor of Arts - Human Psychology
California State University
Fullerton, CASkills
- Continuous Improvements
- Sentence Structure
- Positive Reinforcement Strategies
- Ability to Be a Leader
- Strategic Decision-Making
- Customer Needs Assessments
- Employee Relationships
- Behavior Redirection
- Corrective Actions
- Educational Strategies
Timeline
Director of Learning
Montage Resort
2020.01 - Current
Learning and Development Manager /Human Resources, Global Manager
Disneyland Resort
2014.01 - 2020.01
Stage Manager, Scheduler, Trainer, 2
Disney land Entertainment performer
1999.01 - 2014.01
Bachelor of Arts - Human Psychology
California State University
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