Nick Volkaitis

Training - Prior to my employment, Bay Marketforce had no formal training program or onboarding infrastructure beyond job shadow prior to working. I created SOPs, Individual Development Plans (IDPs), and QA Metrics. I housed this all in a department I created called "The People Team,". I am happy to share the slide deck I created to pitch this department to my co-founder.

I am the sole Trainer currently on staff, but I utilize Senior Reps during the training process so new hires meet their peers and feel more comfortable asking for support after training:

• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Collaborated with other departments to align training programs with organizational goals and objectives.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Trained new hires to perform cross-training exercises with experienced workers.
• Organized and edited training manuals, multimedia visual aids, and other educational materials.
• Managed development of e-learning training materials and activities to enhance learning experiences.

Senior Sales Development - Setting up sales appointments for clients via cold calling from a list of vetted prospects:

• Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
• Increased sales pipeline by identifying high-potential prospects and conducting effective outreach campaigns.
• Developed strong relationships with key accounts, resulting in long-term partnerships and increased revenue.
• Collaborated with marketing team to create targeted sales materials for specific industry verticals.
• Streamlined lead qualification process, improving efficiency and accelerating deal closures.
• Optimized email templates for cold outreach, increasing response rates and engagement from prospective clients.

• Phone based customer support to explain functionality and provide over the phone installation and troubleshooting for Kohler kitchen & bath fixtures.
• Utilized photo identification skills to help customers determine what brand of fixtures they own (including year and model).
• Assisted customers and contractors with product orders for replacement parts, and installation information. Worked directly with the customer to photo-identify fixtures and troubleshoot. Product malfunctions to recommend repair solutions.

• Assisting callers with finding interpreters.
• Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.

• Improved cash flow by streamlining the accounts receivable process and implementing efficient collection strategies.
• Reduced outstanding receivables for enhanced financial stability through diligent follow-up on overdue invoices and effective communication with clients.
• Maintained accurate records by reconciling customer accounts and promptly resolving discrepancies.
• Enhanced efficiency, processing a high volume of invoices with accuracy and speed.
• Improved trainee skill sets by developing comprehensive training materials and hands-on activities.

• Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
• Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
• Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
• Collaborated with team members to meet monthly performance targets, contributing to the company''s success.
• Managed multiple priorities during peak periods, maintaining a high level of productivity without sacrificing quality of service.
• Training and mentoring of new hires.