Nick Watson
Seattle
Summary
Dynamic Senior Product Manager with a proven track record at SheerID, excelling in product strategy and customer discovery. Spearheaded innovative platform development, enhancing operational efficiency and driving strategic partnerships. Adept in Agile methodologies and cross-functional collaboration, I consistently deliver impactful solutions that align business goals with user needs.
Overview
17
17
years of professional experience
Work History
Senior Product Manager
SheerID
Portland
06.2023 - Current
- Spearheaded the development of a cutting-edge platform for program management, significantly enhancing operational efficiency and customer engagement.
- Pioneered the launch of SheerID's Affinity and Alliance Networks, driving strategic partnerships and expanding market reach.
- Conducted extensive customer discovery, interviewing 50+ clients and stakeholders to inform and validate product development strategies.
- Led cross-functional teams to execute complex product roadmaps, aligning business goals with customer needs and accelerating time-to-market.
- Implemented robust feedback loops from discovery to iteration, resulting in improved adoption rates and client satisfaction.
Senior Product Manager
Keyo Inc.
Chicago
08.2022 - 06.2023
- Pioneered the product management function as the first Product Manager at a 30-person startup, establishing foundational processes for product development and delivery.
- Led cross-functional teams (engineering, design, marketing) to successfully launch key products, driving measurable growth in user acquisition and retention.
- Defined and executed the product roadmap, aligning business objectives with customer needs and securing critical stakeholder buy-in.
- Implemented Agile methodologies, improving sprint efficiency and accelerating the product release cycle by 30%.
Product Manager
Uplight Inc.
Boulder
04.2021 - 06.2022
- Sustainable energy tech company aspiring to be the OS of the energy grid
- Drove feature creation with defined data strategies and roadmaps; led bi-weekly sprint processes and continuous retrospectives (Scrum/Kanban).
- Supported the creation of an internally defined data platform and data ingest specification from scratch with a team of 6 software engineers.
- Enabled Uplight's integration capabilities with utility partners and industry data scientists.
- Collaborated continuously with the development team to define, design, and adapt features, maintaining consistent velocity and comprehensive testing standards.
Product Manager
Bonusly
Boulder
09.2019 - 02.2021
- Recognition and Rewards software for enriching company culture
- Led the core Recognition product team (7 developers, 1 designer, 1 architect) from concept to delivery.
- Championed the voice of the customer, articulating product value during day-to-day development cycles.
- Partnered with product design on customer calls to validate and own story definitions.
- Communicated feature status across the business, collaborating with Product Marketing, Sales, and CS to ensure comprehensive and timely go-to-market materials.
Product Support Manager (L5)
Google
Mountain View
05.2014 - 07.2016
- Drove requirements and product support for a suite of Identity and Account Management projects.
- Influenced Identity Product team decisions by providing user feedback on account recovery and management user flows, including UX/UI.
- Collaborated closely with Identity Software Engineering to improve account recovery classification and accuracy (JS-based).
- Guided account management platform through product execution lifecycles.
- Provided analytics on user voice and international user dynamics to Identity Engineering and Product teams; promoted from L4 to L5 in early 2016.
Senior Manager
American Express
New York
10.2008 - 03.2014
- Led the creation, management, and delivery of strategic direction across the Amex servicing portfolio.
- Conducted financial sensitivity analysis and developed strategy for a new contact management platform.
- Drove project management, vendor selection, and customer journey design for digital and web-based capabilities impacting ~20,000 customer care representatives.
Education
Masters - Data Science and Psychology
Columbia University
New York, NY04.2019
Bachelor's - International Economics
University of Pennsylvania
Philadelphia, PA05.2008
Skills
- Product strategy
- Customer discovery
- Agile methodologies
- Cross-functional collaboration
- Data strategy
- Product management
Timeline
Senior Product Manager
SheerID
06.2023 - Current
Senior Product Manager
Keyo Inc.
08.2022 - 06.2023
Product Manager
Uplight Inc.
04.2021 - 06.2022
Product Manager
Bonusly
09.2019 - 02.2021
Product Support Manager (L5)
Google
05.2014 - 07.2016
Senior Manager
American Express
10.2008 - 03.2014
Masters - Data Science and Psychology
Columbia University
Bachelor's - International Economics
University of Pennsylvania
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