Nick Way
Bridgeport,CA
Summary
Agile Implementation Manager practiced at tackling complex, multi-stakeholder projects by applying manageable, attainable frameworks. Keen to dissect overwhelming tasks into digestible components through careful examination of business goals and judicious implementation of available resources. Known for providing reliable, effective paths to reach desired outcomes on time and under budget.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Implementation Manager
First Due
04.2024 - Current
- Implementation Manager tasked with project management for all net new and upsell customers for fire service software.
- Responsible for leading implementation of software from post sale to go live.
- Coordinate between various internal and external group through implementation process to ensure a successful implementation of new software.
- Led cross-functional teams to streamline software implementation processes, ensuring adherence to project timelines and stakeholder requirements.
- Conducted regular project status meetings with clients to maintain open lines of communication and address any concerns.
- Facilitated risk assessment sessions to identify potential project challenges and develop mitigation strategies.
Fire Chief
Bridgeport Fire Protection District
Bridgeport, USA
06.2023 - Current
- Fire Chief for protection district responsible for multiple stations within 600 square miles of response area.
- Managed annual budget development and fiscal oversight to ensure effective allocation of resources within the fire protection district.
- Developed policies and standard operating procedures to guide staff in emergency response and daily operations.
- Oversees 25 staff positions including firefighters and civilians.
- Liaison to allied agencies including other fire departments, law enforcement agencies, and government legislative bodies.
- Responsible for leading team of command staff through policy creation, budget development, and personnel management.
Account Manager
Scram Systems
09.2022 - 04.2024
- Manager of customer accounts for territory of California, Nevada, and Hawaii.
- Responsible for post-sale customer relationship including hardware training, software implementation, and ongoing customer support.
- Coordinated with multiple inter-company teams to ensure successful launch of new customers and products.
- Grew territory over and above projected sales quota goals leading to becoming the largest territory company history.
- Awarded Rookie of the year 2023.
- Managed a diverse portfolio of client accounts across multiple states, ensuring high levels of customer satisfaction.
- Collaborated with internal teams to facilitate the onboarding process for new clients, ensuring seamless integration.
- Maintained detailed records of customer interactions and account activities to support relationship management.
Fire Captain
Bridgeport Fire Department
Bridgeport, USA
01.2010 - 06.2023
- Supervised and directed a team of 18 firefighters during emergency responses, ensuring effective operations and crew safety.
- Developed and implemented training programs for new firefighters, focusing on operational protocols and safety procedures.
- Maintained readiness of firefighting apparatus through routine inspections and timely maintenance of equipment.
Correctional Deputy Sheriff
Mono County Sheriff’s Office
, USA
09.2012 - 09.2022
- Supervised inmate behavior during daily activities, ensuring compliance with facility regulations.
- Executed emergency response protocols during incidents, effectively managing crises to ensure safety.
- Responded to emergencies within the facility, coordinating with medical and security teams.
- Prepared detailed incident reports documenting all events that occurred during shift operations.
Education
MASTERS DEGREE - Organizational Leadership
COLUMBIA SOUTHERN UNIVERSITY
07.2023 - 12.2025
Bachelors Degree - Criminal Justice Administration
Columbia Southern University
Orange Beach, AL 01.2025 - 01/2023
Skills
- Project management
- Team leadership
- Policy development
- Data analysis
- Effective communication
- Relationship building
- Software implementation
- Data migration
- Task prioritization
- Goal setting
- Interpersonal skills
Timeline
Bachelors Degree - Criminal Justice Administration
Columbia Southern University
01.2025 - 01/2023
Implementation Manager
First Due
04.2024 - Current
MASTERS DEGREE - Organizational Leadership
COLUMBIA SOUTHERN UNIVERSITY
07.2023 - 12.2025
Fire Chief
Bridgeport Fire Protection District
06.2023 - Current
Account Manager
Scram Systems
09.2022 - 04.2024
Correctional Deputy Sheriff
Mono County Sheriff’s Office
09.2012 - 09.2022
Fire Captain
Bridgeport Fire Department
01.2010 - 06.2023