Nick Wesson
Diana,TX
Summary
Highly organized Service Coordinator Supervisor with strong background in managing service teams. Known for effective coordination of resources, ensuring seamless delivery of services to achieve customer satisfaction. Possess strong skills in problem-solving, team leadership and communication. Made significant impact in previous roles through efficient staff scheduling, improved workflow management and fostering positive customer relations.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Service Coordinator Supervisor
Community Healthcore
Longview, Texas
02.2024 - Current
- Coordinated client services to ensure timely access to healthcare resources.
- Managed scheduling for service appointments across multiple programs.
- Trained staff on best practices for client interaction and service delivery.
- Developed training materials for new hires on service coordination protocols.
- Evaluated client feedback to improve service quality and responsiveness.
- Resolved escalated customer complaints in a professional manner.
- Documented staff information, service plans, treatment reports and progress notes.
- Implemented effective strategies for managing personnel resources according to changing needs.
- Managed caseloads and advocated for client rights.
- Conducted regular team meetings to update employees on policy changes or new initiatives.
- Evaluated employee performance and provided feedback for further improvement.
- Established clear communication channels between departments for efficient workflow processes.
- Monitored email and phone communication to provide prompt responses and solutions.
Crisis Intervention Specialist
Community Healthcore
Longview, tx
10.2018 - 02.2024
- Provided emotional support to individuals in crisis situations.
- Conducted assessments to determine clients' mental health needs.
- Developed and implemented crisis intervention plans for clients.
- Collaborated with multidisciplinary teams to coordinate care services.
- Maintained accurate records of client interactions and interventions.
Qualified Mental Health Specialist
Community Healthcore
Longview, TX
01.2012 - 10.2018
- Provided direct support to individuals with mental health challenges.
- Conducted assessments to determine client needs and service eligibility.
- Developed personalized treatment plans in collaboration with clients and families.
Education
Bachelor of Arts - Psychology
Texas A&M University
Corpus Christi, TX 08.2003 - 05.2006
Skills
- Client advocacy
- Service coordination
- Crisis intervention planning
- Team management
- Training development
- Documentation accuracy
- Quality assurance
- Employee performance evaluation
- Effective communication
- Problem solving
- Multidisciplinary collaboration
- Conflict resolution
- Team leadership
- Ongoing client support
- Telephone communication
Timeline
Service Coordinator Supervisor
Community Healthcore
02.2024 - Current
Crisis Intervention Specialist
Community Healthcore
10.2018 - 02.2024
Qualified Mental Health Specialist
Community Healthcore
01.2012 - 10.2018
Bachelor of Arts - Psychology
Texas A&M University
08.2003 - 05.2006
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