Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nick Williams

Raleigh,NC

Summary

With a proven track record at Advance Auto Parts, I excel in facilities supervision and client relationship management, enhancing operational efficiency and customer satisfaction. Skilled in maintenance scheduling and fostering teamwork, I've successfully implemented cost-saving strategies and maintained high client retention rates, demonstrating both hard and soft skills essential for excellence.

Overview

27
27
years of professional experience

Work History

Facilities Supervisor

Advance Auto Parts
10.2023 - Current
  • Facilitated communication between team members during project execution periods for smooth coordination of tasks.
  • Provided prompt resolution of employee concerns related to workspace conditions or safety issues in the facility environment.
  • Helped select, schedule and oversee contractors.
  • Worked within budget guidelines to accomplish routine repairs, maintenance and special projects.
  • Provided guidance for janitorial staff and event plans.
  • Optimized space utilization within the facility by organizing storage areas and improving workplace layouts.
  • Implemented cost-saving measures by sourcing more affordable suppliers for equipment parts and materials without compromising quality.
  • Coordinated with internal departments to schedule necessary repairs or renovations while minimizing disruptions to daily operations.
  • Contributed to the overall success of the organization by fostering a positive work environment and promoting teamwork among staff members.

Account Manager

Corporate Facilities Group
06.2015 - 10.2023
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.

Janitorial Supervisor

The Budd Group
07.2011 - 06.2015
  • Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
  • Developed efficient work schedules for janitorial staff to maximize productivity and maintain high standards of cleanliness.

Mailroom Supervisor

Pitney Bowes Management Services
12.2001 - 07.2011
  • Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
  • Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
  • Enhanced customer satisfaction through timely and accurate mail distribution within the organization.

Courier

Federal Express
03.1998 - 12.2001
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.

Education

Exercise Science

The University of Tennessee At Chattanooga
Chattanooga, TN

Academic -

Dobyns-Bennett
Kingsport, TN
06.1993

Skills

  • Grounds maintenance
  • Work order management
  • Maintenance scheduling
  • Waste management

Timeline

Facilities Supervisor

Advance Auto Parts
10.2023 - Current

Account Manager

Corporate Facilities Group
06.2015 - 10.2023

Janitorial Supervisor

The Budd Group
07.2011 - 06.2015

Mailroom Supervisor

Pitney Bowes Management Services
12.2001 - 07.2011

Courier

Federal Express
03.1998 - 12.2001

Exercise Science

The University of Tennessee At Chattanooga

Academic -

Dobyns-Bennett

Similar Profiles

CREATE PROFILE
Nick Williams