Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Nick Williams

Nick Williams

Summary

Highly skilled Starbucks partner of four years including a year and a half of Shift Supervisor experience. Knowledge in coaching standard procedures to drive productivity and efficiency. Coming from a high-paced and high-volume environment, I strive to trade feedback, develop strategies that improve workplace performance and customer satisfaction, boost team morale, and am results-oriented. With experience in every daypart, I possess the understanding to fulfill all store requirements at and above expectations, advising peers that may require guidance.


Overview

7
7
years of professional experience

Work History

Shift Supervisor

Starbucks
02.2024 - Current
  • Trained and mentored baristas on beverage preparation, food safety standards, and customer service protocols.
  • Enhanced floor plays by pinpointing bottlenecks.
  • Troubleshot equipment to reduce service calls, declines in productivity, and downtime.
  • Created and implemented the following strategies for improving operational efficiency, quality, and accuracy: refreshed clean, safe, and ready (CSR) cards, assigned daypart task lists for baristas, demonstrations of above and beyond order-taking tactics, and food/safety EcoSure checklists for each daypart.
  • Completed shift summary reports in MyDaily consistently for peers and supervisors, communicating regularly on goals and progress.
  • Spearheaded the application of change order pars reflective of business needs and usage.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Heavily contributed to customer connection scores by creating close relationships, decorating indoor areas and signage, and ensuring satisfaction before customers' departure.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily/weekly operations, taking account of community events and seasonal business changes.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Frequently advised fellow supervisors on inventory management, play building, cash handling, enhancing conduct, and developing communication skills.

Barista

Starbucks
07.2021 - 02.2024
  • Brewed and crafted quality beverages following standardized recipes and procedures.
  • Delivered exceptional customer service, ensuring satisfaction and fostering high-volume business.
  • Collaborated with team members to streamline service flow during peak hours.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.

Server's Assistant

Texas Roadhouse
08.2018 - 02.2019
  • Managed table settings and maintained cleanliness to ensure a welcoming environment.
  • Monitored dining area for spills or issues, ensuring safety and comfort for patrons.
  • Adapted quickly to changing priorities in high-volume settings while maintaining quality service.
  • Contributed to team efforts by communicating effectively with colleagues and management.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Restocked necessary items such as condiments, table settings, and napkins to ensure consistent availability during peak hours.
  • Reduced wait times for patrons through efficient multitasking while maintaining attention to detail under pressure.

Education

High School Diploma -

Castle High School
Newburgh, IN
05-2020

Skills

  • Cash handling

  • Maintaining clear communication

  • Advising peers

  • Food safety policy enforcement

  • Customer-focused

  • Training and mentoring

  • Team morale enhancement

  • Inventory control and record keeping

  • Proficient in conflict resolution

  • Open to providing/receiving feedback

  • Labor and coverage adjustment

  • Results-oriented

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Shift Supervisor

Starbucks
02.2024 - Current

Barista

Starbucks
07.2021 - 02.2024

Server's Assistant

Texas Roadhouse
08.2018 - 02.2019

High School Diploma -

Castle High School

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