Nick Yates
Clermont,FL
Summary
Results-oriented duty manager skilled at inventory management, training and team leadership. Reliable, dedicated and industrious team player ready to apply several years of experience to challenging new role with room for growth and advancement.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Transportation Duty Manager
Walt Disney World
Lake Buena Vista, USA
11.2022 - Current
- Overseeing entire WDW transportation system during shift (Bus Operations, Monorail Operations, Magic Kingdom Watercraft Operations, Friendship Boats, Skyliner, Sassagoula River Cruise, Minnie Van Operations, Parking Operations, College Program bus operations)
- Central point of communication for all of WDW transportation system
- Monitor guest flow from the hotels, parking lots to the theme parks/Disney Springs
- Incident response for Transportation modes, roadways across property
- Partner with Security for tier pages based on current incident
- Communication with Transportation, Hotel, Theme Parks Executive team during incidents
- Partnership with External departments as needed for Guest recovery, maintenance issues and incidents
Monorail and Watercraft Guest Experience Manager
Walt Disney World
Lake Buena Vista, USA
05.2016 - 06.2025
- Responsible for keeping cast focus on Safety for transporting over 100,000 people daily across two modes of transportation
- Leads a team over 450 Cast Members across two departments
- Maintains departments budget for Monorails and Watercraft
- Training Liaison for Monorails and Watercraft
- Maintenance Partner with Transportation Maintenance and Parks/Resorts Maintenance for upkeep of ride vehicles, docks and stations
- Documentation Liaison – Writing the Operating guide, Training guide, Temp procedures
- Supply management for Monorails and Watercraft- Orders all supplies for both departments
- Ferrytale Fireworks Cruise Liaison – Collaborate with multiple areas for the weekly running of the Ferrytale Fireworks Cruise on Seven Seas Lagoon
- Hurricane Ride Out Crew Leader – Organize areas ride out team, preparedness for Hurricane/sever weather in the area.
- Wash Crew Leader- Organize daily cleaning of the monorail system and boats
Monorail Operations
Walt Disney World
Lake Buena Vista, USA
06.2015 - 05.2016
- Following safety guidelines to make sure guests travel safely on the Highway in the Sky
- Empowerment to make the guests stay impeccable
- Working within a diversified team
- Played an integral part in achieving a 92% on a Tier 3 audit
- Welcoming and training new Cast Members to the highest Disney standards and the highest operation standards
- Following and implementing the Disney service basics
- Relating daily operations to fit in with Disney Heritage
Coordinator of Training
Walt Disney World
Lake Buena Vista, USA
11.2013 - 06.2015
- Supporting Epcot Future World East Attractions, Main Street Operations and Disney’s Hollywood Studios Food and Beverage
- Daily running of the training department for the areas supported
- Working with partners in the Area and scheduling to ensure the training experience is seamless for our learners
- Running weekly reports to ensure the areas stay compliant with Safety and Refresh training
- Working with CDS on a daily Basis to ensure trainers are following the protocol picking up positions and training for the allotted time
- Following and implementing the Disney service basics
- Relating daily operations to fit in with Disney Heritage
Education
Culinary Arts -
Wilco Area Career center
Romeoville, Illinois 08.2004 - 08.2006
Some College (No Degree) - Hotel, Motel, And Restaurant Management
Oxford Brookes University
01.2007 - 05.2009
Skills
- Incident response
- Guest flow management
- Budget maintenance
- Training coordination
- Safety compliance
- Team leadership
- Documentation writing
- Problem solving
- Facilities maintenance
Timeline
Transportation Duty Manager
Walt Disney World
11.2022 - Current
Monorail and Watercraft Guest Experience Manager
Walt Disney World
05.2016 - 06.2025
Monorail Operations
Walt Disney World
06.2015 - 05.2016
Coordinator of Training
Walt Disney World
11.2013 - 06.2015
Some College (No Degree) - Hotel, Motel, And Restaurant Management
Oxford Brookes University
01.2007 - 05.2009
Culinary Arts -
Wilco Area Career center
08.2004 - 08.2006