Nicholas Znamenacek
Cincinnati,OH
Summary
- Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Service Center Manager II
Valvoline Instant Oil Change
11.2011 - 02.2023
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines
- Enhanced team performance by providing regular training and development opportunities.
- Increased revenue with targeted marketing strategies to attract new clients.
- Managed budgets and resources effectively, ensuring profitability of the service center..
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Enhanced team performance by providing regular training and development opportunities.
Insurance Agent
Primerica
10.2022 - 08.2023
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Obtained underwriting approval by completing application for coverage.
- Created detailed reports for management to track performance and sales.
- Analyzed customer needs to provide customized insurance solutions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated contracts and terms of sale with potential customers.
Assistant Store Manager
AutoZone
05.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
Education
High School Diploma -
New Richmond High School
New Richmond, OH05.2011
High School Diploma -
Summit Academy
Cincinnati, OH05.2011
No Degree - Buisiness/ Marketing
TRW University
Online Campus09.2026
Skills
- Proficient in Employee Training and Development
- Relationship Building
- Inventory Management
- Staff Supervision
Timeline
Assistant Store Manager
AutoZone
05.2023 - Current
Insurance Agent
Primerica
10.2022 - 08.2023
Service Center Manager II
Valvoline Instant Oil Change
11.2011 - 02.2023
High School Diploma -
New Richmond High School
High School Diploma -
Summit Academy
No Degree - Buisiness/ Marketing
TRW University
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