Nick Zornes

I worked as a apprentice for a generator servicing and installation company. I mainly serviced them, and performed load bank tests. Performed regular maintenance on company vehicles.

• Installed new electrical components and fixtures safely and tested systems to enhance power flow.
• Handled installation of electrical components by splicing, joining, and connecting wire.
• Followed all safety procedures and guidelines to promote safety while working on electrical systems.
• Developed practical skills by actively participating in hands-on training sessions under the guidance of experienced electricians.
• Understood and used proper tools and equipment to install and maintain electrical systems.
• Contributed to a positive work environment by maintaining professionalism and adhering to company policies at all times.
• Exceeded expectations for apprenticeship requirements, completing assigned tasks accurately and efficiently under minimal supervision.
• Spliced, joined and connected wire to accurately install new electrical systems.
• Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
• Enhanced safety measures by diligently following electrical codes and regulations during installations.

I was a Tier 2 retention sales associate. I helped and supervised a group of Tier 1 team. I dealt with people who wanted to quit their subscription with vivint and convinced them not too, while also selling additional equipment. I had a 96% retention rate averaging about 60 calls per day.

• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Processed customer service orders promptly to increase customer satisfaction.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Utilized customer service software to manage interactions and track customer satisfaction.

Spent 2 years as a zone leader leading and training younger missionaries to preach effectively.

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• Conducted public speaking engagements at churches, schools, and other gatherings to share experiences and insights from missionary work.
• Assisted individuals in overcoming personal challenges, fostering resilience and selfreliance.
• Implemented training programs for new missionaries, contributing to their successful integration into the mission field.
• Utilized social media platforms strategically for sharing inspiring stories of faith-based transformations with wider audiences across geographical boundaries.

Replaced tires on cars, and was in charge of loading and scheduling a junk trailer. For junk tires.

• Dismounted, mounted, and repaired tires according to manufacturer specifications.
• Improved customer satisfaction by providing timely and accurate tire services.