Nickala Fields

Richmond,VA

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to multitask effectively while maintaining a calm demeanor under pressure. Recognized for enhancing guest engagement, ensuring a positive experience for all customers. I have a passion for helping

others. I like to stay on task. I am comfortable with being a team player, and also working independently. I do consider myself as a leader because I am highly organized and professional. Also, I am very versatile, so I am willing to learn new material whenever necessary.

Overview

years of professional experience

Work History

Server

Joes Inn

05.2025 - Current

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Stock Associate

Food Lion

10.2024 - 04.2025

Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
Maintained effective team member communication.
Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
Provided exceptional customer service while working the sales floor when necessary; addressing inquiries, locating items, and processing transactions.
Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.

Customer Service Representative

TTEC

10.2023 - 04.2024

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.

Education

Meadowbrook High School

North Chesterfield Virginia

06.2018

Skills

Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Multitasking and organization

Positive and professional
Calm demeanor
Reliable and responsible
Adaptable and flexible
High energy and stamina
Excellent communication

Timeline