Nicka Mae Cano
Birmingham,AL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Marriott Hotel
02.2022 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Restaurant Business Owner
Food Industry
01.2017 - 01.2022
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Bachelor of Science - Tourism And Travel Management
Far Eastern University
Philippines08.2018
Skills
- Customer Service Process Improvement
- Dining and Amenity Recommendations
- Maintenance Team Collaboration
- Performance Strategies
- Records Preparation
- Travel coordination
- Technical Support
Certification
- Introduction to Tourism Destination Resilience, Pacific Asia Travel Association Tourism Destination Resilience course - February 08, 2022
- Risk Assessment of PATA's Tourism Destination Resilience, Pacific Asia Travel Association Tourism Destination Resilience course - February 16, 2022
- OMNI and IATA Group Aviation completion of Cabin Crew Training - May 7,2022
- Aviation Professional Program, OMNI Aviation - May 7,2022
Additional Information
IMMERSION, TRAININGS, AND WORKSHOPS ATTENDED SEMINARS AND CONFERENCES ATTENDED
- Domestic Tour Program, Iloilo tour, May 2-4, 2019
- Domestic Tour Program, Ilocos Heritage Tour 2019, Far Eastern University, November 12-16, 2019
- Pre-Employment Preparation Talk Webinar Series titled: TAMStamp: Time Management as an Essential Skill for Career Success, Far Eastern University Career and Placement Office, February 10, 2022
- Winnow: Sustainability beyond Covid-19: Rethinking food for the travel and hospitality industry, Pacific Asia Travel Association Youth, Webinar via Zoom meeting, July 29, 2021
- PATA Youth: Symposium 2020: Mentorship Session, Pacific Asia Travel Association Youth, Webinar via Zoom meeting, September 22, 2020
- Pinoy Chikka: Tourism in the Age of Millennials 5th Edition, Pacific Asia Travel Association, Plenary Hall, Philippine International Convention Center, October 10, 2019
- Heritage Tourism, Department of Tourism Region VI, Injap Tower Hotel, Iloilo city
- Tourism Youth Organizations Reconnecting as One, League of Tourism students of Philippines, Trinity University of Asia, August 18, 2018
- Cabin Crew Training, OMNI Aviation Cooperation May 7, 2022
Timeline
Front Desk Associate
Marriott Hotel
02.2022 - Current
Restaurant Business Owner
Food Industry
01.2017 - 01.2022
Bachelor of Science - Tourism And Travel Management
Far Eastern University
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